Service Delivery Manager

Director of Service Delivery

Securitas North America

Location: Remote-Ideal candidate would be located near either Parsippany, NJ, Westlake Village, CA, or Charlotte, NC

 

About Us:
At Securitas, we’re more than a security provider—we’re a trusted global partner. With 360,000+ employees across the world, we are leading the way in intelligent security solutions. We’re seeking a strategic, innovative, and tech-savvy Director of Service Delivery to help drive operational excellence and lead transformative initiatives across North America.

 

Your Mission:
As Director of Service Delivery, you’ll report to the VP of Operations and play a key role in revolutionizing how we deliver services across our organization. You'll be the change agent championing digitization, optimizing operational tools, and ensuring consistent, client-focused delivery across our field operations.

 

What You’ll Be Doing:

• 💡Drive Digitization: Champion the use of tools like CEP, Vision, and MySecuritas to enhance consistency and operational value.
• 🔄Lead Change & Innovation: Foster a culture of continuous improvement, embracing and implementing new technologies and methodologies.
• 🤝Collaborate Cross-Functionally: Partner with teams across Operations, Product, Enterprise Applications, and Talent to align on digital-first, client-centered practices.
• 📊Analyze & Act: Collect and interpret data, surveys, and feedback to identify trends, improve delivery, and implement actionable solutions.
• 🎯Track Metrics: Monitor key service delivery indicators including satisfaction scores, retention, and NPS to assess performance.
• 📣Facilitate Communication: Lead strategic field communications to improve alignment, clarity, and efficiency.

 

What We’re Looking For:

• 🎓 Undergraduate degree or equivalent experience.
• 🧭 5+ years of experience in client lifecycle management, operations, or service delivery.
• 🤹 Proven success in cross-functional project and program leadership.
• 🧠 Strong analytical, strategic, and problem-solving abilities.
• 🎤 Exceptional communicator with a flair for presentations and training.
•  Demonstrated ability to execute under pressure and deliver results.

 

Why Securitas?

✔ Be part of a purpose-driven team shaping the future of security.
✔ Join a culture that values innovation, collaboration, and continuous learning.
✔ Competitive compensation, bonus eligibility, and growth opportunities.

 

Benefits

Depending on experience, Securitas will offer a starting salary of $120k to $150k annually, in addition to a full benefit package that includes:

• Medical, dental, vision, and Life insurance 
• 10 days’ vacation accrued, 4 floating holidays, and 6 sick days. 
• $500 monthly auto allowance. 
• Bonus eligibility
• 401k
• Opportunity to work in a globally respected organization with a supportive team culture.

 

Ready to Make an Impact?
Apply now and help us redefine what service delivery looks like in the security industry.

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic. 

#AF-SSCorp

 

 

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.