Service Delivery Executive

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

Job Title: Service Delivery Executive
Location: Customer Site
 

About the Role

CBTS is seeking a technically savvy, highly organized Service Delivery Executive with a strong foundation in software development and digital transformation to lead large-scale global application and infrastructure delivery engagements. The ideal candidate will have a good understanding of the Software Development Life Cycle (SDLC), the nuances of modern application delivery, and be comfortable managing global complex, matrixed delivery teams—the majority of whom are developers.

This individual will be the face of delivery for our customers—ensuring exceptional service, strategic alignment, and measurable value across every engagement. This role requires someone who excels at navigating ambiguity, driving alignment across multiple teams, and orchestrating seamless execution in a highly collaborative environment. You’ll be a key partner to Account Directors, Client Managers, Recruiters, Resource Managers, and Operations, ensuring delivery meets strategic objectives and client expectations.

As a Service Delivery Executive, you will oversee the end-to-end delivery experience, develop strategic relationships with clients, and partner with cross-functional teams to drive satisfaction, retention, and growth. Your consultative approach and business acumen will enable you to align technology solutions with real-world outcomes.

Key Responsibilities

Client Engagement & Relationship Management

·       Serve as the primary point of contact for delivery across assigned accounts, with a strong focus on application development and digital solutions

·       Build and maintain trusted, consultative relationships with senior client stakeholders

·       Drive customer satisfaction and retention by aligning technical delivery with business goals and identifying growth opportunities

·       Responsible for managing and optimizing global delivery models, leading hybrid teams across Canada, India, and the United States to ensure seamless service execution and alignment with client expectations.

Delivery Oversight & Execution (Application-Centric)

·       Lead the delivery of complex, multi-disciplinary engagements—especially those focused on software development, modernization, and digital platforms

·       Ensure alignment to Agile/DevOps practices and the full SDLC, from requirements gathering through deployment and support

·       Track and manage delivery performance, including timelines, financials, resource utilization, and client feedback

·       Coordinate across matrixed teams to ensure project execution stays aligned with scope and client outcomes

Program & Resource Coordination

·       Manage delivery across a large, matrixed team structure, often comprising