Service Coordinator

Position Overview

Glaston America, Inc. is actively looking for a Service Coordinator to assist Service Managers with daily administrative tasks related to service business in the glass industry.

Specific responsibilities

• Ensure completion of and file all technician reports, logs, expense reports and other records needed to close out and invoice service work
• Input time sheets for service staff into SAP; ensure proper cost collection on jobs
• Process all aspects of customer billing for service work in SAP
• Ensure SAP service jobs are closed out in a timely manner
• Lead scheduling efforts in coordination with Service Managers
• Key User for SAP and SalesForce for service department; document all SAP/SalesForce service processes and assist others
• Backup for office IT support
• Assign SAP job numbers and ensure SAP, SalesForce and Concur align
• Customer Credits
• Monthly reporting