Service Consultant

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As a Service Consultant you’ll play a key role to provide exceptional customer experience through quality interactions that meet customers’ financial transaction needs at the first point of contact and identify whether any other needs are required for referral to the appropriate sales channel.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Casual
Role Location: Auckland  
Work Hours: Flexible and aligned with business requirements

Ka aha tō rā e kite ai? - What will your day look like?

As the Service Consultant, you will be accountable for: 

• Delivering high quality customer interactions, demonstrating ANZ service standards at all customer interactions. 
• Working efficiently and accurately to process customer transactions as quickly as possible while gaining knowledge and understanding of customers through using tools such as NBC to have a quality conversation.
• Establishing good working relationships, contribute and work effectively and efficiently as part of a team to achieve goals and results.
• Undertaking Cash Management requirements in an accurate and efficient manner in line with bank process and policy requirements.
• Maintaining compliance with ANZ and branch policies and procedures including maintaining adequate cash holdings; arrange cash deliveries and repatriation as required & co-ordinate branch teller cash requirements by minimising cash holdings at the counter. 

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Strong Customer Focus 
• Relationship Management skills
• Sound Communication and interpersonal skills 
  
  

Skill good to have

• Understanding of Compliance 
• Some experience in Sales 
• Computer literacy 

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.  

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.    

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wā