Service Consultant

Bergstrom Cadillac GM of Manitowoc

At Bergstrom Automotive, we’re proud to be Wisconsin’s largest dealership, setting the standard for exceptional guest experiences. Our team is driven by innovation, integrity, and a dedication to fostering growth and success for our team members. If you’re passionate about delivering outstanding service and growing your career, Bergstrom is the place for you!

Key Responsibilities

• Guest Interaction: Greet guests warmly and assist with their service needs, providing clear and accurate information.
• Service Coordination: Schedule and manage service appointments, ensuring timely and efficient service delivery.
• Communication: Keep guests informed about the status of their vehicle service, including any additional repairs needed.
• Sales: Recommend additional services and products that enhance the guest’s experience and vehicle performance.
• Problem Solving: Address and resolve guest concerns or issues in a professional and timely manner.
• Documentation: Maintain detailed records of guest interactions, vehicle service history, and any special requests.
• Team Collaboration: Work closely with technicians, parts consultants, and other team members to ensure guest satisfaction.

Schedule: Monday - Friday 7:00 am to 5:00 pm & Occasional Saturdays 8:00 am to 1:00 pm
Pay: Estimated earning potential exceeding $60,000/year! Our Service Consultants earn a monthly base salary plus a monthly performance bonus.

Qualifications

• Experience: Previous experience in automotive service consulting or a related field is preferred.
• Knowledge: Strong understanding of automotive services, repairs, and maintenance. Familiarity with various makes and models.
• Guest Service Skills: Excellent communication and interpersonal skills. Ability to build rapport with guests and provide a high level of service.
• Organizational Skills: Strong attention to detail and the ability to manage multiple tasks simultaneously.
• Technical Skills: Proficiency with service management software and other relevant computer systems.
• Education: High school diploma or equivalent required. Additional certification in automotive technology or service management is a plus.

Our Commitment to You

At Bergstrom Automotive, we value our team members and are dedicated to providing a supportive and rewarding workplace. Here's what you can expect when you join our team:

• Competitive Compensation
• Comprehensive Benefits: Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)
• Generous Time Off: Two weeks of PTO starting on your first day (for full-time team members)
• Exclusive Discounts: Save on vehicles, service, and parts
• Financial Security: 401(k) plan with company match (for full-time team members)
• Work-Life Balance: Paid holidays (for full-time team members)
• Wellness Support:
  • Wellness Program
  • Free Team Member Clinic
  • Access to a Free Health Coach
  • Employee Assistance Program
• Team Recognition: Employee Referral Program
• Career Development: Ongoing training and opportunities for growth and advanceme