Service Component Engineer

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

R&D Product Development

Job Sub Function:

R&D Process Engineering

Job Category:

Scientific/Technology

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

We are searching for the best talent for a Service Component Engineer located in Santa Clara, CA.

Purpose: Service Component Engineer is responsible for managing the life cycle of spare parts and field replaceable units (FRUs) for surgical robotic technologies within the Service Solutions organization. This role encompasses collaborating with Research and Development (R&D) and Manufacturing teams to gather insights on life cycle management, ensuring service engineers and technicians are equipped with the necessary tools and resources for effective maintenance and repair. The engineer analyzes workflows and data trends to identify areas for improvement, contributing to enhanced operational efficiency and supporting the seamless integration of service solutions throughout the product life cycle.

The primary purpose of the Service Component Engineer is to drive the service strategy aimed at reducing the cost to serve while maintaining high levels of quality and customer satisfaction. By optimizing maintenance activities and implementing continuous improvement initiatives, this role enables the organization to minimize operational costs associated with spare parts management and service delivery. Through effective life cycle management, the engineer contributes to a streamlined service process, ensuring that resources are allocated efficiently and that technical support is readily available, which ultimately enhances service excellence within the surgical robotics sector.

In our organization, the Service Component Engineer can specialize in two critical areas: the life cycle of robotic parts or the management of equipment, fixtures, and tools used in service operations. Those focusing on parts life cycle will engage in projects that include levels of repair, test strategies, end-of-life management, service requirements, and parts service upgrade strategies. This specialization aims to ensure spare parts and field replaceable units (FRUs) are effectively managed and optimized throughout their life cycle, enhancing operational efficiency and service excellence. On the other hand, engineers concentrating on Repair Tools will develop and maintain our inventory of equipment, fixtures, test stations, and calibrated tools. These professionals will prioritize projects that innovate our service repair center infrastructure and enhance field service capabilities. By ensuring that repair tools and fixtures are well-maintained and optimized for performance, they play a vital role in supporting service operations and improving our overall service strategy. Both specialties contribute significantly to our commitment to quality and efficiency within the surgical robotics sector.

Under general direction and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position will: 

• Technical Expertise and Support:
  • Serve as a Subject Matter Expert (SME) for life cycle management of spare parts and FRUs, providing technical support related to service operations, repairs, and system functionalities.
  • Analyze component performance and service data to identify trends, enabling real-time decision-making and improved responses to maintenance challenges.
  • Assist in the design, development, maintenance, and improvement of service tools and methodologies, specifically targeting cost reduction and efficiency in spare parts management.
• Process Development and Improvement:
  • Assess and refine workflows related to the maintenance and repair of surgical robots, focusing on optimizing life cycle management to reduce operational and service costs.
  • Implement continuous improvement initiatives by collecting feedback on existing maintenance processes and recommending standardized practices aimed at enhancing efficiency and cost-effectiveness.
  • Captur