Service Cloud Regional Vice President

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Job Category

Sales

Job Details

About Salesforce

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Applications for this position will be accepted on an ongoing basis.

RVP Service CloudService Cloud is Salesforce's cloud-based customer service application built on the Salesforce platform that enables businesses to improve customer service efficiency across all channels. Service Cloud helps organizations deliver personalized, connected service experiences that drive customer satisfaction and loyalty while reducing support costs.
Role Summary
The Regional Vice President, Service Cloud is responsible for leading a team of Service Cloud Account Executives (AEs) and driving revenue growth across an assigned territory or region. This role requires a strategic sales leader who can coach, develop, and inspire a high-performing team while engaging with customers at the C-level to demonstrate the strategic value of Service Cloud solutions. The RVP will be accountable for achieving regional sales targets, accurate forecasting, and building a culture of excellence within their team.
Key Responsibilities
Team Leadership & Development

• Lead, mentor, and develop a team of quota-carrying Service Cloud Account Executives
• Recruit, onboard, and retain top sales talent
• Conduct regular 1:1 coaching sessions and pipeline reviews with team members
• Develop team members' skills in solution selling, customer engagement, and Service Cloud expertise
• Foster a collaborative, high-performance culture focused on customer success
• Drive accountability for individual and team quota attainment

Sales Strategy & Execution

• Develop and execute strategic sales plans to achieve regional revenue targets
• Participate in strategic customer meetings and executive-level engagements
• Guide the team in formulating and executing Service Cloud sales strategies within customer accounts
• Identify and pursue new business opportunities in existing and new customer accounts
• Collaborate with Core AEs and broader account teams to drive Service Cloud adoption
• Position Service Cloud and Field Service Management solutions as strategic business enablers

Customer Engagement

• Build and maintain relationships with C-level executives and key decision-makers
• Act as a trusted advisor to customers on Service Cloud transformation initiatives
• Demonstrate thought leadership in customer service and support best practices
• Participate in complex, high-value deals requiring executive-level engagement
• Represent Service Cloud at industry events and customer engagements

Business Management

• Own regional forecast accuracy and provide weekly/monthly updates to leadership
• Analyze sales metrics, pipeline health, and team performance
• Drive consistent use of Salesforce CRM and sales methodologies
• Collaborate cross-functionally with Sales Engineering, Product, Marketing, and Customer Success teams
• Identify market trends, competitive dynamics, and growth opportunities
• Ensure compliance with Salesforce sales processes and policies

Required Qualifications
Experience

• Minimum 2+ years of sales leadership experience managing a team of quota-carrying salespeople
• 5+ years of solution sales experience in enterprise software, preferably SaaS
• Proven track record of achieving and exceeding sales targets
• Experience selling customer service, support, or CRM solutions preferred
• Background in managing teams selling complex, multi-stakeholder solutions

Skills & Competencies

• Leadership: Proven ability to build, develop, and motivate high-performing sales teams
• Strategic Thinking: Ability to develop and execute territory and account strategies
• Customer Focus: Strong consultative and relationship-building skills with C-level ex