Service Advisor | Mossy Head, FL (34452)

Job DetailsLevel: ExperiencedJob Location: MOSSY HEAD, FL - Empire Truck Sales, LLC - Defuniak Springs, FL 32435Position Type: Full TimeTravel Percentage: NoneJob Shift: DaysEmpire Truck Sales, LLC is one of the largest Freightliner and Western Star heavy truck dealerships in the Southeast, and we are continuing to grow. As our business expands, we are seeking a motivated Service Advisor with strong customer communication skills to join our service team. This role is an excellent opportunity for someone looking to build a long-term career in the transportation and heavy truck industry, with the potential to grow into a Service Manager position. At Empire, we believe in developing our employees and providing the tools, training, and opportunities needed to succeed.




Why Join Empire Truck Sales?

Empire offers rewarding careers with a respected leader in the transportation and trucking industry. As we expand our state-of-the-art facilities and services, we are looking for team members who share our commitment to customer service, teamwork, and operational excellence. If you enjoy working in a fast-paced environment and helping customers keep their trucks on the road, we want to hear from you.




Key Responsibilities


Serve as the primary point of contact for service customers
Provide exceptional customer service and ensure customer satisfaction
Open and manage work orders for service and repair
Coordinate with parts and service departments to schedule repairs, labor, and sublet services
Communicate repair updates and timelines to customers
Assist with the closing of retail and warranty jobs
Support day-to-day operations within the parts and service departments
Ensure service requests are completed accurately and in a timely manner
Build and maintain strong customer relationships
Collaborate effectively with team members across departments

Qualifications
2+ years of experience in a Parts, Service, or Support role within an Automotive, Equipment, or Heavy Truck dealership preferred
Retail or customer service experience is a plus
Knowledge of heavy truck industry terminology and product technology preferred
Valid Driver’s License with a clean Motor Vehicle Record (MVR)
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and web-based systems
Strong organizational and multitasking skills in a fast-paced environment
Excellent verbal and written communication skills
Strong customer service and relationship-building abilities
Ability to work effectively in a team-oriented environment
Strong time management and attention to detail
Willingness to learn and master dealership business processes





Benefits

Empire Truck Sales offers a competitive benefits package including:


Competitive pay
In-house training and career development
Medical, Dental, and Vision Insurance
Company-paid Short-Term and Long-Term Disability
401(k) Retirement Plan
Career advancement opportunities​​​​​​​





Additional Information

Empire Truck Sales is committed to maintaining a safe and drug-free workplace. All employment offers are contingent upon successful completion of pre-employment screenings, including a background check and drug test.

 

Empire Truck Sales, LLC is an Equal Opportunity Employer