Service Advisor
CV-LibraryAbout the role
Renault Swansea is looking for an experienced Service Advisor to join our busy dealership on Fendrod Way, Swansea (SA7 9DG). You’ll be joining a Service team that prides itself on providing excellent customer care.
Why join us
A basic salary of £29,870 pa OTE £37,344pa (includes Saturday overtime)
Access to a salary?sacrifice, tax-efficient new car scheme (ECOS) from £75 per month. Cars are replaced annually with high-spec models.
A family new car scheme is available for close family members from £139 per car per month (1st car after probation, 2nd car after 12 months service). Cars are replaced annually with high-spec models.
Car insurance is included on both of these car schemes
33 days’ annual leave including Bank Holidays (with the option to buy or sell additional days)
Pension scheme which includes permanent health insurance and death-in-service benefit schemes
Share Incentive Scheme
Staff discounts on vehicles, parts, servicing, and accessories
Free Mortgage and pension advice seminars
Cycle?to?Work scheme, including e?bikes
Discounted gym membership
Enhanced Maternity and Paternity policies
Opportunities to progress your career and excellent Manufacturer training
What you’ll be doing
Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars
Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing
What you’ll bring
Previous experience in a Service Advisor role
Ability to deliver an outstanding customer experience
Good mechanical awareness and understanding of cars and parts
Highly organised with excellent time management skills
Experience of upselling products and services
Assertive and able to handle difficult situations
Knowledge of CDK Drive, Kerridge, SAF
A clean UK driving licence (essential)
Working pattern
You'll be working 45 hours per week Monday to Friday 8am-6pm with 1 hour for lunch. One in three Saturday mornings 8:30am -12:30pm on a rota (1.5 overtime paid)
Interested? Apply NOW
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