Service Account Manager

About CS Erickson

At CS Erickson, we are redefining what the industry expects from a trade company by building a world-class, professional organization. We instill confidence in our customers by making every interaction insightful, proactive, and simple. We offer solutions from electrical engineering to AV equipment and installation. More than just getting the job done, we take pride in going the extra mile on every project, ensuring expert craftsmanship and treating every facility as if it were our own.

If you’re excited about joining a team that’s on a mission to push the boundaries of what’s possible in the trades, we have opportunities for talented individuals. Our fast-paced, entrepreneurial culture rewards self-starters who want to contribute to an organization that’s leading the way in innovation, quality, and professionalism in the industry.

About the role

A Service Account Manager’s primary responsibility is to establish and maintain strong relationships with electrical service contractors, ensuring customer satisfaction and driving business growth. This position will serve as the main point of contact between the company and its electrical service clients, providing them with exceptional support, addressing their needs, and promoting the company's products and services. This role will play a critical part in achieving sales targets, expanding the client base, and maximizing revenue opportunities.

What you'll do

• Develop and nurture long-term relationships with electrical service clients.
• Understand and anticipate their needs, concerns, and preferences to offer tailored solutions.
• Regularly communicate with clients to provide updates on products, services, and promotions.
• Respond promptly to client inquiries and resolve any issues or challenges that arise.
• Identify and pursue new business opportunities within the electrical service contractor market.
• Actively seek out potential clients and conduct sales presentations and meetings.
• Collaborate with the sales team to create strategies for acquiring new accounts.
• Meet and exceed sales targets set by the company management.
• Develop and execute sales plans to achieve business objectives.
• Negotiate contracts and pricing agreements to ensure mutually beneficial outcomes.
• Provide accurate sales forecasts and reports to the management team.
• Stay up-to-date with the company's products, services, and industry trends.
• Promote and demonstrate the value of the company's offerings to electrical service contractors.
• Identify opportunities for cross-selling and upselling additional products or services.
• Coordinate with internal teams to ensure timely and efficient delivery of products and services.
• Address and resolve customer complaints in a professional and effective manner.
• Conduct training sessions or webinars to educate clients on product features and usage.
• Monitor industry trends, competitor activities, and market developments.
• Gather insights from clients to provide feedback to the product development and marketing teams.
• Assist in developing and managing the annual account management budget.
• Provide input for forecasting sales and revenue projections.

Qualifications

• Journeyman or Master Electrical license preferred
• Proven track record in sales and account management, preferably in the electrical services industry.
• Strong understanding of electrical products, services, and applications.
• Exceptional communication and interpersonal skills.
• Ability to build rapport and maintain strong relationships with clients.
• Strong negotiation and problem-solving abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Willingness to travel to meet clients and attend industry events.
• 3-5 years of electrical field experience
• Manage project load of roughly