Server

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Vision insurance

Servers ensure the best possible dining experience for guests.  All Servers will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service. 
 Duties and Responsibilities 

• Show up for your shift on time and ready to work, dressed appropriately and with any tools pertaining to your position.
• Check in with your teammates and the MOD upon arrival and before leaving to see if you can do anything for them. 
• Provide a strong sense of knowledge and Hospitality to our guests and your teammates.
• Cultivate a comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the building. 
• Cultivate a comprehensive knowledge of our service standards and style as detailed by the Employee Manual.
• Work toward a thorough knowledge of the Death & Co compendium and how to navigate EverNote.
• Maintain a comprehensive knowledge of our POS’ operation. 
• Maintain guest satisfaction by monitoring and evaluating food, beverage and service offerings; build relationships with regular guests; and maintain good relations with our neighborhood and industry community members.
• Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy. 
• Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary.  
• Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest.
• Maintain effective communication with all teammates and members of the Ramble Hotel staff.
• Comply with sanitation standards and procedures according to health and legal regulations.
• Complete weekly cleaning duties, in addition to opening and closing duties.
• Be up to date on Slack, with particular attention to the Announcement Board and the Server, Pre-Shift, and Product Updates channels, before you arrive for your shift. 
• Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift.
• Focus on always continuing your education and into all facets of our operations, be it the Bar, Kitchen, Service, Coffee, and Tea programs.
•  Maintain a reasonable schedule with flexible availability, including early mornings or late nights, holidays, and time for All Staff meetings and tastings. 
• Be capable of covering any server or support position when needed.
• The employee is responsible for getting a shift covered if they cannot report to a scheduled shift. If they cannot report to a shift and have exhausted all options for coverage, they must contact their supervisor to problem solve no less than 8 hours prior to their scheduled in time.
• Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures.

  Demonstrate the Core Values of Gin & Luck:

• Curiosity: We learn and improve through active observation and creative problem solving. 
• A.B.K.: We anticipate, prepare and execute with intention 
• Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end 
• Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us 
• Connection: We build relationships through intuition, empathy, and transparency 

 Reporting Structure

• The Server report to the FOH Department Head and when necessary, other Department Heads and the property General Manager.
• The Server works in tandem with the other hosts and the rest of the FOH staff.

 Compensation and Benefits

• $17.81/hr plus plus a point percentage of the full house tip pool, based on hours worked per shift
• Pre-tax transit benefits (in applicable locations)
• One fair wage
  • High hourly for tipped employees
  • Tipped out BOH (where applicable)
• Gin & Luck Medical Benefits
  • Health, Dental, Vision
  • Free Life Insurance
  • Optional 401k
  • PT employment benefits
• Cultural Alignment among staff
  • Fun
  • Growth Oriented
  • Personal Ownership
  • Career driven
  • Team Minded
  • Inspired