Server Captain

Company Description

Auberge du Soleil is the flagship location of the Auberge Collection. Service is attentive yet unobtrusive, genuine yet poised. Our employees are committed to ensuring that each guest’s stay is perfect. Auberge du Soleil is a member of Relais & Châteaux, an international association of 500+ elite independent hotels and restaurants in 60 countries. Founded in France and headquartered in Paris, the association serves as an ambassador for the French "joie de vivre" and the highest culinary standards. As an employee of Auberge du Soleil, you will enjoy not only the stunning beauty of our gorgeous Napa Valley hillside, but also competitive pay, benefits, and a challenging, fun working environment.

Job Description

Embark on a rewarding journey with our team as a Server, where your role is pivotal in crafting extraordinary dining experiences. As a part of our team, you'll be at the heart of catering to the business, our esteemed guests, and sustaining harmony amongst the team.

• Lead all service team members during service, ensuring required tasks are completed to company standards

• Interpreting, communicating, and executing all guest reservation requests, ensuring expectations are consistently exceeded. 

• Provide guest experience notes to assist in building guest relationship data for future dining experiences

• Navigate guests through each step of their dining experience, including taking orders and delivering requested items in an efficient and timely manner as per company standards

• Engage with guests about needs, satisfaction with the beverage and drinks, and a consistently caring and high-quality service

• Comply with all Forbes standards, consistently working towards elevating the guest experience

• Contribute to improving the F&B sales revenues through superior knowledge of all menu items and heart-felt guest engagement

• Describe all food menu items in-depth, highlighting local purveyors, sources, products, and unique preparations

• Describe all wine, cocktail, and beer offerings, distinguishing selections based on guest preferences, creating a strong sense of personalized service

• Accurately and quickly place all food and beverage items into the POS system, ensuring proper service timing 

• Prepare the guest check accurately and collect payment or signature as required

• Operate, maintain, and properly clean all restaurant service-related equipment and dining areas, ensuring the restaurant is organized and well-presented at all times

• Use safe food handling procedures and maintain a safe working environment, adhering to food safety guidelines

• Provide safe and responsible beverage service, as per Federal and State regulations, preventing any personal or company risk related to alcohol service

The starting pay rate for this position is $16.90-$17.90 per hour plus tips. This is the pay rate for this position that Auberge du Soleil reasonably expects to pay. Decisions regarding individual pay will be based on a number of factors, such as experience and education.  

Qualifications

• Minimum 3 years of experience in a full-service, fine dining restaurant with a service level similar to Auberge Du Soleil

• Must be able to stand and work 8-hour shifts

• Ability to work a flexible schedule, including weekends and holidays, according to department needs

• Superior professional appearance and manner, good character to work on a fast-paced team

• Must be able to stand for at least 8 hours and be able to lift up, push, and pull at least 50 pounds

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and spo