Server Break Fix Technician Level 2

As an intermediate Server Break-Fix Technician, you will be working in a Data Center on a team of Server Break-Fix Technicians and Leads in collaboration with remote-adjacent system admin teams. You will work a Monday through Friday 8-to-5 shift supporting server installation, diagnosis, troubleshooting, maintenance, and repair. You will also provide remote hand support for networking equipment and cabling. You will participate in an on-call rotation and occasionally work after-hours onsite. You are expected to possess superior knowledge and experience working in Data Centers, with servers and related knowledge.

How You Will Make an Impact: 

• Support a large fleet of servers and data centers for a prominent customer
• Apply an intermediate approach to diagnostic methods to troubleshoot data center equipment including servers, network switches, and peripheral devices
• Apply an intermediate approach to server repair methods
• Understand and follow the Standard Operating Procedures (SOP) and Work Instructions (WI) in the execution of day-to-day work
• Perform thorough documentation using the prescribed service ticket management system and OEM portals
• Perform in-depth repair on servers (replace hard drives, memory modules, power supply, motherboards, backplanes, etc.) and other data center equipment independently
• Order, receive, and pull required parts or components accurately as specified in the SOP/WI
• Assist in the physical moving of racks and equipment as directed for special projects
• Update inventory information as specified in the process and directives
• Ensure compliance with the identified process to maintain an organized and tidy work environment
• Ensure compliance with environmental health and safety standards within the data center
• Ensure compliance with administrative directives
• Perform other tasks as directed by management

What you will need to Succeed:

•  Previous ticket system exposure, preferably ServiceNow
• Knowledge of computer applications preferably in the Google Workspace
• Hardware break-fix experience, preferably in a data center environment
• Intermediate knowledge of computer applications
• Exposure to service management or ticketing system
• Effective communication and listening skills, written and verbal fluency in English
• Self-motivated, fast learner
• Able to work independently and a proactive team-player
• Capable of multitasking with a high level of attention to detail
• Able to safely lift and move a minimum of fifty (50) pounds

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