Server Assistant - Peak New York

POSITION SUMMARY:

Supports servers by ensuring tables are clean, reset quickly, and service flows smoothly. Greets guests warmly and works as part of the team to maintain a welcoming, organized, and clean dining environment. 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

KEY RESPONSIBILITIES:

• Anticipate guest needs and respond promptly.

• Keep tables, chairs, and surrounding areas clean and reset efficiently.

• Assist with water service and help run food when needed.

• Stock and maintain side stations throughout the shift.

• Help with table setups and support service flow, including marking tables for upcoming courses.

• Follow sanitation and safety guidelines, including Department of Health standards.

• Attend pre-shift meetings and assist with opening/closing duties.

• Report any broken or damaged items to management.

• Stay positive, helpful, and professional throughout service.

• Respond to Guest inquiries and requests in a courteous and polite manner
• Adhere to all The Company Standard Operating Procedures 
• Maintain all The Company Sequence of Service Standards
• Ability to communicate in English with Guests and co-workers
• Keep the area clean and free of debris throughout shift
• Keep area organized
• Ensure nightly/weekly and opening/running/closing duties are completed
• Maintain Company Safety and Sanitation Standards
• Clean all spills and waste immediately
• Disposes trash in designated receptacles
• Appear in uniform for all shifts and promotional activities at scheduled time 
• Performs other job-related duties as assigned 
• Inform Management of any complaint, comments, or incident
• Assist and/ or complete additional tasks as assigned

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue Server Assistant training

EDUCATION/WORKING KNOWLEDGE:

•  Previous hospitality experience.

•  Previous Server Assistant experience.

•  Previous experience in a high-volume restaurant/nightclub/lounge.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE 

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Previous experience in hospitality, preferably in high-volume environments.

• Ability to stand, walk, bend, and lift up to 50 lbs during long shifts.

• Comfortable working in busy, loud, and fast-paced settings.

• Must be reliable, team-oriented, and maintain a clean, professional appearance.

• Willing to work flexible hours, including nights, weekends, and holidays.

• Strong communication skills and a proactive attitude

• Must have good positive energy throughout the day
• Must be able to bend, kneel, and/or stand for extended periods of time
• Must be able to move quickly 

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume

• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to inter