Senior Workstation Engineer

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

JOB SUMMARY
The Senior Workstation Engineer provides insight and recommendations to inform long-term IT infrastructure planning, engineering, and architecture across multiple systems. This individual serves as the technical lead which must have expert proficiency in associated workstation infrastructure and systems. This individual will diligently work with Colleague Solutions leadership to establish the technical direction for the development and modification of workstation infrastructure solutions within various computing environments supporting the mission of TriNet.

Essential Duties/Responsibilities 
•    The Senior Workstation Engineer provides insight and recommendations to inform long-term IT infrastructure planning, engineering, and architecture across multiple systems by assessing the implications of IT strategies on infrastructure capabilities; partnering with IT business leaders, App Admin, and enterprise architects to review business drivers, and to define, understand, and communicate target strategies and roadmaps to IT leadership. - 15%
•    Provide on-site support of colleague technical needs. Provide 2nd and 3rd level technical support by creating and/or resolving standard and escalated IT support cases. Assist with problem tickets, working towards root cause identification and remediation.  - 15%
•    Work closely with technical teams in the translation of business requirements and functional specifications into technical requirements that support integrated and sustainable designs for designated infrastructure systems by leveraging partnerships with IT business analysts to understand business needs and functional specifications -15%
•    Build solutions that support the technical direction of infrastructure solutions within various computing environments by ensuring the delivery of technical solutions that meet business problems; guiding and driving physical architecture design for new initiatives; Perform the development and validation of system design prototypes. - 15%
•    Perform systems integration testing (SIT), component integration testing (CIT), and user acceptance testing (UAT) for assigned systems by establishing test metrics; report testing issues to EUS leadership; provide post-testing results to EUS leadership for approval. - 15%
•    Consult Colleague Solutions leadership providing input to capital and expense budgets for the development, enhancement, and/or maintenance of designated workstation technologies. - 5%
•    Mentor junior team members providing technical and procedural guidance in performance of their duties; supporting team career development. - 10%
•    Consult with the Tech Ops Center and other IT teams monitoring incident trends identifying any potential reoccurring issues needing escalation; serve as a technical support escalation point for Colleague Solutions; troubleshoot complex or high impact system issues determining root cause; recommending and prioritizing action plans to address infrastructure system performance issues in consideration of organizational impact. - 10%

Required for All Jobs
•    Performs other duties as assigned
•    Complies with all policies and standards

QUALIFICATIONS

Education   
Bachelor's Degree or equivalent experience preferred    

Work Experience 
Typically 8+ years            

Licenses and Certifications  
Apple Certified Mac Technician (ACMT)    JAMF Pro expert certifications