Senior, Workforce Management Systems

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Senior, Workforce Management Systems focuses on improving operational functions such as Centralized scheduling, Availability, Timekeeping, Reliability, Macy’s Time Off, Self-Service, Store Hours, and Predictability platforms. They provide leadership and engage with internal and external business partners. The role requires understanding multiple platforms, developing systemic solutions, and managing several high-priority objectives simultaneously.

Responsibilities include validating Scheduling, Timekeeping, Attendance, and Reliability regulations and processes, ensuring smooth operations and preparing for schedule release and timecard processing. This involves providing accurate weekly reports, analyzing large datasets using systemic tools, and offering recommendations on initiatives. The Senior, Workforce Management Systems diagnoses issues and provides recommendations to support business strategies and objectives.

The Senior, Workforce Management Systems reports directly to the Director, Workforce Management Systems. We seek candidates who are ready for the challenge, eager to grow within a dynamic, results-oriented team, and are willing to perform additional duties as assigned.

What You Will Do

• Lead and oversee large, complex engagements, providing a forward-looking perspective to aid leadership in making critical decisions.
• Collaborate closely with enterprise partners to develop a new Workforce Management technology roadmap.
• Engage and collaborate with a variety of business partners, including Macy’s Technology, Talent Acquisition, HR Technology, Compensation, Colleague Support, Legal, Labor Relations, Store Operations, Supply Chain, Product, Credit and Customer Service, Bloomindale’s, Blue Mercury, Transformation Office, Store Communication, and Product teams. Work with them on Charters and Strategies to understand their needs and develop tailored solutions.
• Collaborate with external partners such as Call Design, UKG, Industry Partners, Microsoft, Genesys, and Outsource partners regarding platform technology.
• Facilitate cross-functional training within the current team.
• Act as the primary point of contact for inquiries related to Workforce Management platforms.
• Provide support for Scheduling and Timekeeping regulations.
• Demonstrate proficiency in SQL, Access, and Excel. Have experience with statistical programming languages (e.g., R, Python) and visualization tools like PowerBI or Tableau, or the ability to quickly learn on the job.
• Apply strategic thinking and hypothesis-based consulting to reframe complex questions into analytical problems and provide insightful solutions.

 

Skills You Will Need

• Leadership and Strategic Vision: The ability to guide and inspire a team, drive large-scale initiatives, and provide a forward-looking perspective that assists leadership in making crucial decisions for the organization's future.
• Collaboration and Partnership: The capacity to work effectively with internal and external partners, actively seeking input, understanding diverse needs, and building mutually beneficial relationships to achieve common goals.
• Training and Development: The skill of fostering a learning culture within the team, driving cross-functional training initiatives, and mentoring junior colleagues to enhance their skills and capabilities.
• Technical Proficiency: Proficiency in using tools such as SQL, Access, Excel, statistical programming languages (e.g., R, Python), and visualization tools (e.g., PowerBI, Tableau). It involves the ability to analyze data, identify patterns, and derive meaningful insights to inform decision-making.
• Regulatory and Process Knowledge: Understanding and supporting regulations and processes related to scheduling and timekeeping. Serving as the main point of contact for inquiries related to workforce management platforms, ensuring compliance, and resolving operational issues promptly.
• Communication and Negotiation: The ability to express ideas and information clearly and effectively to diverse audiences. Negotiation skills involve reaching agreements, resolvin