Senior Video Operations Engineer

Position Title: Senior Video Operations Engineer

Base Salary: $71,300 to $118,800 annually DOE

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth, and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.

Our Company Values:

• Genuinely Caring:  We treat customers and colleagues like neighbors, with empathy and full attention. 

• Empowering You:  We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 

• Innovation and Improvement:  We constantly seek ways to improve how we serve customers and each other.  

• Earning Your Trust:  We build trust through clear, honest, human communication. 

Job Summary

The Senior Video Operations Engineer is responsible for the delivery of linear content through the management, maintenance and configuration of all hardware related to delivering linear video content over the company’s Fiber TV video platform in a 24x7 environment. The Senior Video Operations Engineer will provide all technical oversight, Tier I and Tier II video troubleshooting support, working closely with the leader, peers, and/or vendor support teams. In addition, this role will support the development of required processes and procedures (daily operations & troubleshooting) for the network and associated systems. This role requires shift work, unusual hours, and/or on-call rotation.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Video Monitoring & Service Assurance

· Maintain the Video Hub Office through surveillance of equipment alarms and QOS tools to ensure the stability and quality of video to Ziply Fiber customers.

· Perform proactive health checks for all primary services (linear video) and secondary services (VOD, IMG, PPV, Ad Insertion)

· Enga