Become a part of our caring community
 

The Senior Vendor Management Professional is a strategic thinker who connects vendor capabilities to long-term business goals. It’s a collaborator who builds trust and alignment across internal and external teams. Accountable, driving results through clear expectations and follow through. A strong communicator who articulates complex ideas with clarity and influence. The Senior vendor manager will have a member-centered focus to prioritize solutions that enhance member experience and outcomes.

The Senior Vendor Management Professional is a key contributor to Humana’s CenterWell Rx Education strategy, responsible for cultivating high-performing vendor partnerships that support member engagement, operational excellence, and scalable growth. This position will be accountable for inspecting vendor execution outcomes and ensuring vendors deliver consistent value through aligned goals, strong governance, and proactive relationship management. The Vendor Manager will serve as a liaison between internal stakeholders and external partners, driving accountability, innovation, and performance across the vendor ecosystem.

Key Responsibilities

• Inspect and validate vendor partners to ensure and enforce alignment with CenterWell and Humana’s mission and business objectives.

• Defines performance standards, inspection models, and escalation expectations that vendors are accountable to execute against. 

• Owns and enforces vendor escalation standards for critical business impacting events, ensuring appropriate urgency, routing, and leadership awareness.

• Collaborate cross-functionally with internal teams (e.g., Operations, Compliance, Finance, Training, Procurement and Legal) to ensure vendor solutions meet evolving business and compliance needs.

• Owns the design and alignment of performance scorecards and inspection routines across Service, RxE, and Specialty.

• Validates vendor training effectiveness through audit outcomes, quality performance, and execution controls rather than training completion or content review. 

• Prepares leadership for clear decisions by framing risk, readiness, and accountability.

• Contribute to strategic initiatives including RFP development, cost optimization, and member experience enhancements.

• Represent CenterWell Rx Education in enterprise-wide vendor forums and cross-functional workstreams.

Use your skills to make an impact
 

Required Qualifications

• 5 or more years of experience in vendor management, strategic sourcing and/or business operations.

• 3 or more years of BPO (Business Process Outsourcing) vendor management call center/client services experience.

• Experience with tracking and analyzing Profit and Loss (P&L) statements on vendors/clients.

• Strong relationship management and negotiation skills.

• Proven ability to manage complex partnerships and drive performance outcomes.

• Excellent communication and presentation skills, with comfort engaging senior stakeholders.

• Proficiency in business reporting tools and performance dashboards.

Preferred Qualifications

• Technical experience with analytical and data visualization tools, preferably in Excel and Power BI.

• Experience performing data analysis and/or trends analysis.

• Bachelor’s degree in Business, Healthcare Administration, or related field.

• Experience in healthcare, pharmacy operations, or payer environments.

• Familiarity with vendor governance frameworks and contract lifecycle management.

• Experience with performance metrics and Service Level Agreements (SLAs).

• Lean Six Sigma and/or the project management experience.

• Ability to travel to vendor sites as needed (Domestic and international).

Additional Information

Work Style: Remote/Work at Home

Travel: 25% (Domestic and International)

Work at Home/Remote Requirements 
To ensure Hybrid Office/Home associates’ ability to work effectively, the self-provided internet service of Hybrid Office/Home associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Hum