Senior UX Researcher

About Us

Chorus Innovations is a fast-growing healthcare technology company with an adaptive platform as a service (PaaS) that enables the rapid development of mobile, desktop, text messaging and interactive voice applications. Chorus’ platform currently powers transformative healthcare, biomedical research and community health projects across institutions and public health agencies nationwide. We believe every community should have world-class health technology so they can thrive.

Our mission is to improve the lives of people and communities by democratizing technology development in health and research.

About the Role

As a Senior UX Researcher, you will lead research on Chorus’s most important product strategy, growth, adoption, and expansion questions, while enabling other partners to conduct the right level of research for everything else. You will turn complex user, customer, and market realities into clear insights that shape product direction in a complex healthcare ecosystem.

As a senior leader on the Product team, you will champion clarity, rigor, and practical impact. Your work will help Chorus make better product decisions, build stronger team habits, and scale research as a core capability across the organization.  And as the most senior individual contributor in this function, you well help define the future state of research at Chorus - shaping its operating model and long-term influence.

What You’ll Be Doing

• Lead research on the most important product strategy, adoption, and growth questions tied to the forward-looking R&D priorities, helping influence roadmap direction, investment decisions, and what Chorus chooses to scale over time
• Use current customers, prospective customers, and target market end users to validate roadmap bets, pressure-test concepts, and improve operational confidence
• Identify the workflows, product gaps, and adoption barriers most likely to impact product-market fit, expansion potential, and long-term product value
• Lead targeted research for the most strategic customers where the learning has outsized business importance and clear potential to shape shared product direction, adoption, or expansion
• Build and lead customer advisory boards and other lightweight advisory forums to keep Chorus close to strategic customers and inform roadmap, adoption, and expansion decisions over time.
• Translate research findings into clear recommendations that shape roadmap priorities, product direction, feature improvements, expansion opportunities, and go-to-market readinessUse qualitative, quantitative, and mixed-method signals together to identify patterns, measure adoption and friction, and strengthen confidence in product and roadmap decisions
• Build and strengthen research operations, including lightweight processes, tooling, repositories, participant sourcing approaches, and insight-sharing practices
• Create the guidance, training, and guardrails that enable a continuous discovery culture for other teams to conduct narrower day-to-day research with greater quality and consistency
• Build and maintain a searchable research knowledge base — increasingly AI-enabled over time — that makes past insights, patterns, and evidence easier for teams to find, reuse, and apply in future product, delivery, and GTM decisions.

What We’re Looking For

• 5+ years of UX research experience in B2B SaaS research environments
• Strong expertise in qualitative, quantitative, and mixed-method research approaches
• Experience using research to influence product strategy, roadmap direction, adoption, and growth outcomes
• Ability to independently lead end-to-end research across ambiguous, high-priority problem spaces
• Experience building research operations, processes, templates, and team standards to enable others to conduct light-weight research with greater quality and consistency
• Strong communication and synthesis skills, with the ability to turn findings into clear product and business recommendations

Nice to Have Qualifications

• Experience in behavioral health, healthcare, health tech, or social services
• Knowledge of HIPAA, privacy, compliance, or other regulated-environment considerations

Why Join Us?

• A mission-driven company – be part of a team that is helping to improve people’s lives by democratizing technology development in health!
• Full medical, dental, vision and life insurance benefits
• 401K plan
• Company stock options
• Unlimited paid vacation
• Performance bonuses
• Company support for career and skill development
• Fun