Senior Training Manager

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description:

Reporting to the VP of Sales, the senior training manager is part of the K12 Individual sales leadership team and responsible for developing and implementing comprehensive training programs and ensuring the highest level of quality assurance across all aspects of our operations. This role requires strategic planning, project management, exceptional communication skills, and a passion for delivering excellence.

Responsibilities:

• Design, develop, and implement engaging training & professional development programs, workshops, and e-Learning modules for all K12 Individual sales and admission team members
• Collaborate with department managers to identify training opportunities and implementation of new programs and processes
• Facilitate live instructor-led and virtual training sessions using effective adult learning techniques (role-play, simulations, microlearning).
• Leverage Learning Management System (LMS) for training delivery, tracking, and reporting.
• Own the AI analysis of sales advisor calls with the ability to recognize induvial and team performance, process, and/or training gaps.
• Conduct needs assessments and analyzes contact center metrics (AHT, QA scores from the AI software, CSAT) to identify skill gaps.
• Partner with Workforce Management and Operations to ensure training supports KPIs and business goals.
• Consult with leadership to recommend training strategies for process improvements and technology adoption.
• Support culture-building initiatives by embedding customer experience and sales excellence into training.
• Stay up to date with industry trends, best practices, and emerging technologies in training and quality assurance to drive innovation and maintain a competitive edge

Qualifications:

• Strong knowledge of instructional design principles, adult learning theories, and training evaluation methodologies
• Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences
• Demonstrated experience in quality assurance methodologies, including auditing, compliance, and process improvement
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions
• Exceptional organizational and project management skills, with the ability to prioritize and manage multiple initiatives simultaneously
• Proven leadership abilities, with the capacity to inspire and motivate teams to achieve goals and drive performance
• Proficiency in learning management systems (LMS), e-learning authoring tools, and other training technologies
• May be required to submit a portfolio

Education, Experience, and Training:

• Bachelor's degree in Training & Development, Organizational Development, Human Resources, Education, Communication, or Business Administration required.
• Certified Professional in Learning & Peformance (CPLP) or Certified Professional in Talent Development (CPTD), preferred
• Minimum 5 years experience in designing and delivering training programs required, preferably in a leadership role
• Experience in the education or travel industry, preferred.

 

Work Perks

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HSA with employer contribution, and generous 401k match.
• 11 paid floating corporate holidays, 1 paid volunteer day & up to 25 PTO days to start – accrue up to 28 over 3 years, 4 mental