Senior Technical Writer (Remote)

Who We Are

Having surpassed $200M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.

At AuditBoard, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by Deloitte!

Why This Role is Exciting

As a Technical Writer at AuditBoard, you will play a key role in ensuring that our internal and external documentation is clear, accurate, and up-to-date. You will work closely with Product, Engineering & Design (PED) teams, release management, and go-to-market stakeholders to produce high-quality release notes, internal product documentation, and developer resources that help both technical and non-technical audiences understand and get value out of our platform.

Responsibilities

1. Release Notes:

   • Collaborate with PED teams and the release management team to draft, edit, and publish internal and external release notes for new product releases and updates.

   • Ensure release notes are accurate, comprehensive, and published on time.

   • Maintain a well-structured release notes page to ensure users can easily find and review release notes. 

2. Internal Product Documentation:

   • Support PED teams in drafting and maintaining internal documentation for PED teams, support staff, and other internal stakeholders.

   • Work cross-functionally to ensure internal product documentation reflects accurate and up-to-date information about features, functionalities, and workflows.

   • Translate complex technical concepts into clear, digestible content for a variety of internal users.

3. Developer Documentation:

   • Support the integrations team in managing and improving developer documentation for APIs, integrations, and platform features.

   • Ensure developer documentation is easy to navigate, up-to-date, and comprehensive.

   • Review prospect and customer feedback/questions to continuously improve documentation and ensure it covers the most common use cases.

4. Cross-Functional Collaboration:

   • Collaborate with stakeholders such as product managers, engineers, product marketing, the Help Center team, and other teams to gather information and ensure documentation consistently and accurately reflects new features and product changes.

   • Assist in identifying documentation gaps and propose improvements to enhance the documentation process.

Attributes of a Successful Candidate:

• Experience:

  • 3+ years of experience as a technical writer in a B2B SaaS or similar technical environment

  • Experience writing release notes and/or product documentation

  • Experience creating and/or improving information architecture within knowledge bases to enable clear structure, navigation and discoverability across content

  • Familiarity with Knowledge Base & CMS tools 

  • Familiarity with technical documentation platforms 

• Technical Knowledge:

  • Strong understanding of SaaS platforms and APIs

  • Experience writing API documentation

  • Ability to understand and explain complex technical concepts to a variety of audiences

• Communication & Collaboration:

  • Excellent written and verbal communication skills, with a keen eye for detail and accuracy

  • Ability to collaborate effectively with cross-functional teams, including engineering, product, marketing, and support teams

• Problem-Solving:

  • Ability to prioritize and manage multiple tasks and deadlines in a fast-paced environment

  • Strong organizational skills and attention to detail

  • User-centric mindset

Nice to Have: