Senior Technical Solution Manager

Microsoft’s Cloud business is experiencing explosive growth, and the Capacity, Supply Chain & Provisioning (CSCP) organization is responsible for enabling the infrastructure underlying this growth. Our mission is to deliver the world’s computer with an industry-leading supply chain. CSCP is responsible for strategic sourcing, customer demand forecasting, capacity planning and management, supply chain planning and execution, capacity provisioning, and decommissioning and dispositioning of datacenter assets worldwide.  

Cloud Manufacturing Operations and Fulfillment (CMOF) organization within CSCP manages business operations performance and supplies hardware to the data centers. Well-defined and executed supply chain management ensures reliable on-time performance, optimized cost, prevents urgent and unplanned investments, and provides accurate and timely information across the supply base and internally across the infrastructure organization. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. Within the CMOF organization, the Readiness Engineering & Sovereign (RE&S) organization plays a key role in the pre-dock readiness and First Footprint execution across GPU, Compute, Storage, as well as end-to-end Sovereign execution across CSCP.

We are looking for a Senior Technical Solution Manager to drive end-to-end server readiness with a particular focus on parallelizing execution through shifting left in parallel with data center delivery. A well-defined and executed supply chain ensures reliable performance, optimized cost, manages unplanned investments, and provides accurate and timely information across the supply base. Our focus across the infrastructure organization is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Influences and delivers with stakeholders solution vision, strategy, and roadmaps. Develops the vision, strategy, and experience of a highly complex, high-impact solution area for a domain area.
• Ensure strategic and execution alignment through steercos and the publication of whitepapers
• Brings expertise to understand and translate the complex opportunity areas and problem statements into business requirements.
• Partners with Engineering Teams to design roadmap(s) for complex, high-impact solution area(s) and develop technical solutions.
• Drive end to end OKR and metrics forums and measurement of business performance including tracking RCAs and fixes as appropriate.
• Drives cross-team coordination and community of business and engineers to address highly complex challenges and opportunities to deliver technical solutions.
• Serves as an expert in understanding and prioritizing complex problems and solution areas.
• Defines success criteria and performance metrics for a highly complex, high-impact solution. Partners with the Engineering Team to deliver highly complex, high-impact solution areas and minimize variance between estimates and actual project outcomes.
• Leads others when conducting user acceptance testing and/or focus groups to determine the end-user experience and needs.
• Drives the analysis of success metrics to evaluate and optimize the performance of the technical solution.

• Embody our culture and values.

Qualifications

Required/minimum qualifications:

• Master's Degree in Business, Project Management, Computer Science, Management Information Systems, Engineering, or related field AND 3+ years experience in project management, operations, or engineering
  • OR Bachelor's Degree in Business, Project Management, Supply Chain, Computer Science, Management Information Systems, Engineering, or related field AND 4+ years experience in project management, operations, or engineering
  • OR equivalent experience.
• 3 years experience with the definition of multi-year