Senior Technical Program Manager, Product

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

Mission

Our mission as program managers is to own the execution of cross-functional initiatives that are critical to the business. We lead programs from start to finish to help GitLab meet our organizational goals. Program managers develop strategies, evaluate the performance of projects, keep teams organized, and allocate budgets and resources across projects. Program managers may oversee several different teams, all working toward different goals and separate work schedules. We take the lead on tracking project progress, aligning team members, and strategizing program outcomes.

Core Competencies

Technical Program Managers drive complex and cross-functional technical initiatives by leveraging domain expertise, building a holistic execution strategy and harnessing human leadership qualities to deliver strategic business outcomes that have wide-reaching impact. The role of TPM can mean different things at different organizations. At GitLab, TPMs should be proficient in 5 core competencies: Communication, Critical Thinking, Organization & Execution, Relationship-Building, and Technical Knowledge & Application. (More info in our handbook)

This role is a generalist TPM and will be focused on larger cross-functional projects that are critical to GitLab’s long term success and strategy. There will be a heavy focus on the dependency planning and stakeholder management elements of program management. In order to effectively support these projects, the Senior TPM will need to develop relationships with folks across the organization, including our Engineering, Marketing, Sales, and Security teams.

Our Technical Program Management team is primarily based in the USA, however there are a number of key project efforts aligned with stakeholders in European time zones. For this role, we’re seeking candidates who are either located in EMEA or, if based outside of EMEA, are able to regularly accommodate meetings with EMEA stakeholders.

What You’ll Do  

• Manage and collaborate on key initiatives with stakeholders and leadership across R&D. Drive accountability ensuring all program objectives are met
• Refine and optimize division processes improving overall efficiency and execution of the division
• Gather inputs and feedback and suggest improvements to our Product Process, and operational model within the Product division
• Communicate successfully within the project team and at multiple levels of management, employing various asynchronous and synchronous facilitation techniques
• Collaborate on operational strategy and direction with organizational stakeholders; Oversee project planning and management
• Identify and coordinate the interdependencies among programs, products and other critical initiatives across the Product Division, and possibly across multiple sub-divisions of R&D as a whole.
• Provide insight and suggestions to steer Product strategy and roadmap
• Examine risks associated with programs and prioritize risks accordingly
• Proactively identify gaps in process, and execution and work with the relevant stakeholders to remedy
• Operate cross functionally to ensure the success of programs.
• Develop repeatable, scalable, efficient, and effective processes where applicable

What You’ll Bring 

• Prior experience delivering SaaS products
• Proven track record of being a self-led and self-motivated individual, willing to jump into complex and ambiguous projects in order to bring clarity to the team
• Experience collaborating with senior leadership in various functions across the organization in order to align program goals with larger business outcomes
• Experience crafting and executing on cross