Senior Technical Program Manager
MicrosoftAbout the role
Cloud Operations + Innovation (CO+I) is the team behind one of the World’s largest Cloud Infrastructures, responsible for developing, building and maintaining the entire Microsoft Cloud. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide, and we are looking for a passionate Senior Technical Program Manager to help achieve that mission.
Within CO+I, the Global PM Team manages the delivery of datacenter capacity for Microsoft’s Cloud Business across the globe. We have a portfolio of complex projects that require oversight from End-to-End. The Senior Technical Program Manager provides CO+I centralized management of corporate controls and leadership oversight through the life cycle of a project build. This role will be a vital connection and orchestration point to ensure we have clear global standards and governance criteria for cross-org leadership sign-off and translating those into business requirements for platform implementation.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
- This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ.
- Relocation support will be provided, and successful candidates must relocate or reside within 50 miles of the hub office location.
- This role is eligible for hybrid or remote work, up to 100%.
Responsibilities
- Responsible for scaling our governance framework to an enterprise-level business operation that focuses on efficiency, standardization and agility through the build life cycle.
- Thought leader and trusted advisor driving strategic decisions with our leadership team for our Regional Milestone Review (RMR) governance platform and process.
- Lead large-scale global strategic initiatives from ideation, charter, planning through to execution and rollout
- Coordinate with all segments and functional organizations across CO+I at both the executive and project team levels, to ensure clarity on milestone requirements, workflow and process.
- Primary business point of contact interfacing with engineering and translating those requirements into an enterprise-level solution and platform that can scale to meet the capacity growth in CO+I.
- Own and drive cross-org user experience testing, capture actionable feedback and drive engineering engagement to ensure implementation aligns with business requirements.
- Drive analysis on current inefficiencies and develop out-of-the box solutions that contribute to overall business goals and strategies, enabling us to scale to meet projected demand growth for our cloud business.
- Develop documentation and process mapping to ensure clear governance guidelines for all CO+I execution teams.
- Manage global communication channels, track adoption, and ensure compliance against new requirements and process changes.
- Drive quality control reviews at the regional and executive levels to ensure all accountabilities are met and the bar for leadership approval is achieved.
- Standardize and operationalize practices across our global portfolio, while accounting for regional variances in execution.
- Lead development and tracking of success and performance metrics (OKRs) as well as Key Performance Indicators (KPIs) such as adoption, volume, training, cycle time, and impact.