Senior Technical Program Manager

Cloud Operations and Innovation (CO+I) is experiencing tremendous growth with some very exciting goals ahead for designing, building, and operating our global datacenters. Would you like to be a foundational part in delivering on Microsoft’s AI commitments by joining a security team dedicated to ensuring the safety of our critical infrastructure?

The Security Engineering & Critical Infrastructure team is seeking a Senior Technical Program Manager who is technically adept, creative, highly organized and adaptable. You will work across software engineering, datacenter operations, and security engineering teams to enable the use and deployment of workstations and streamline processes. Our team deeply believes in Microsoft’s core values of Respect, Integrity & Accountability and each team member lives by Microsoft’s leadership principles to Create Clarity, Generate Energy & Deliver Success.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ. 
• Relocation support will be provided, and successful candidates must ​relocate or reside within 50 miles of the hub office location. 
• This role is eligible for hybrid or remote work, up to 100%. 

Responsibilities

• Create roadmaps, specifications, and reports to track the user onboarding for security devices in the data centers
• Create clear use case scenarios, stakeholder documentation and policy validation for end user adoption and replacement scenarios
• Research each problem space to craft clear requirements delivering on the business expectations as well as continually improving our solutions allowing engineers to easily build, execute and test
• Execute comprehensive plans by working across groups to prioritize deliverables, manage risks, react quickly to challenges, report regular status, evaluate deliverable completion, define quality success criteria, and iterate on solution development
• Apply data driven insights and ability to develop KPIs to measure program effectiveness, and communicate to decision makers in regular forums
• Communicating goals, status and procedures to your stakeholders so that any new change is understood and acted upon
• Work with your teammates to execute on time with high-quality while fostering a collaborative and inclusive environment
• Identify product and process gaps, and then iteratively drive improvements as well as ensuring adoption of improved support experiences
• Create process design and documentation
• Manage ADO (Azure DevOps) process adherence
• and to have fun and enjoy the work and time spent with colleagues!
• Hands-on experience in network security and access control principles, who can leverage their expertise in VPNs, firewalls, network segmentation, and secure access protocols to strengthen our platform infrastructure and protect critical systems.

• Embody our Culture  &  Values 

Qualifications

Required/Minimum Qualifications:        

• Bachelor's Degree AND 4+years’ experience in cybersecurity, product/technical program management
  
  • OR equivalent experience.
    
• 2+ years’ experience managing cross-functional and/or cross-team projects.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications: