Senior Technical Escalation Engineer

Senior Technical Escalation Engineer

We are looking for a Senior Technical Escalation Engineer who wants to step onto a fintech unicorn rocketship. As a TE Engineer, you will take ownership of technical escalations as part of the R&D teams in Tipalti, and serve as a focal point for all the Operation teams and R&D department.

Why join Tipalti?

Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

In this role, you will be responsible for:

• Take ownership of technical escalations and serve as a focal point for all related teams.
• Conduct extensive troubleshooting of backend databases and identify root cause of data issues.
• Provide technical support for integrations and migrations projects, including troubleshooting and resolving complex technical issues.
• Investigate and resolve technical issues within the system.
• Analyze system logs to identify the root cause of technical issues.
• Collaborate with cross-functional teams, including engineering, engineering support, product, and operations teams, to resolve customer problems efficiently.
• Resolve technical bugs that were identified as part of the issue investigation.
• Produce high-quality code - readable, testable and maintainable.
• Develop tools and API to enrich the business capabilities.
• Maintain internal documentation and performed knowledge-sharing with team members.

About you 

• Major experience as an escalation engineer or software developer (C#, .Net or Java).
• Proven experience with OOP.
• Excellent written and verbal communication skills in English.
• Excellent troubleshooting, problem-solving, and analytical skills.
• Proven experience with relational databases (SQL server, etc.).
• Ability to understand complex flows and work in collaboration with multiple R&D teams.
• Multi-tasking, self-learning, highly motivated, and a team player!
• Experience with NoSQL databases (Redis, ElasticSearch, MongoDB) - A big advantage.
• Experience with microservices architecture - a big advantage.
• Frontend development experience - a big advantage.
• Familiarity with API (SOAP, REST, GraphQL), reading XML, and JSON files – an advantage.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

Interested in learning more about us?

Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle: onboarding and managing global suppliers, instituting procurement controls, streamlining invoice processing and approvals, executing payments around the world, and reconciling payables data across a multi-subsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational, compliance, and financial controls. Through Tipalti, our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes. 

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 98% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed.<