Senior Technical Care Specialist

Nokia of America Corporation, Senior Technical Care Specialist (Multiple Positions), Dallas, TX. 

• Provide support to resolve technical activities such as software upgrade, audit, equipment swap, network expansion, multi-vendor issues, acceptance testing, feature testing, tailored technical support, and end-to-end performance improvement. 

• Develop and maintain a good understanding of the customer network and recommends improvements of products and end-to-end solutions to the internal product groups. 

• Apply SW services processes, policies, tools, documentation and contributes to their continuous improvement. 

• Interpret critical internal or external business issues and develops innovative solutions that help to sustain competitive advantage. 

• Provide expertise and deliver advanced system troubleshooting methods like system-level tracing, debug, protocol flow analysis. 

• Provide measurable input into new products, processes, standards or operational plans in support of business strategies. 

• Analyze, develop and implement concepts and solutions as a subject matter expert. #LI-DNI 

 

Telecommuting from a location within commuting distance of Dallas, TX may be permitted up to 60%.

 

Must have a Bachelor’s degree or foreign equivalent in Computer Systems, Engineering, Telecommunications, Information Systems or a related field, and 5 years of post-bachelor’s progressive related work experience. Or a Master’s degree or foreign equivalent in Computer Systems, Engineering, Telecommunications, Information Systems or a related field, and 3 years of related work experience. 

 

Of the required experience, must have 3 years of experience with the following: 

• Cloud-native Architecture and micro-service architecture; 

• Scripting/Programming Language: Java/Perl, Python, or C++; 

• IP, Unix, or Linux; 

• Fault Management and Troubleshooting.

 

Domestic travel up to 20% required.

 

Telecommuting from a location within commuting distance of Dallas, TX may be permitted up to 60%.

 

Employer will accept any suitable combination of experience of education, training or experience.

 

TO APPLY: Email CV to us.jobs@nokia.com with Job Code TX26-2411920 in subject line.

If offered employment, must have legal right to work in the U.S. EOE. Nokia of America Corporation offers a comprehensive compensation and benefits package: https://www.nokia.com/careers/our-locations/united-states/

 

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Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 

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We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.