Senior Technical Analyst

Company: CGL
Department: IT - Ent Inf & Ops Serv
Employment Type: Temporary Full-Time (18 months)
Work Model: Hybrid
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

 

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.

This role resides on the IT Modern Work Services team within End User Services.  The Sr. Technical Analyst will be primarily focused on addressing Keeping the Lights On (KTLO) activities in support of the Microsoft 35 productivity applications. The primary applications for this role are related to Outlook and Teams meeting room configurations.  You’ll provide expert “How To” guidance, troubleshoot user and application errors, and collaborate directly with Microsoft to resolve complex issues.  As Microsoft evolves its offerings, you’ll help create knowledge base articles, support the help desk, and engage with the Microsoft 365 Community of Practice. If you’re passionate about enabling business productivity, enjoy solving technical challenges, and thrive in a collaborative environment, this role offers the opportunity to make a real impact while keeping our core systems running smoothly and maintaining a strong security posture.

 

How you will create impact:

• Monitoring activity logs and statistical reports to ensure technology is operating and communicating correctly and creating and maintaining policies and procedures such as recovery processes and password resets.
• Generating, upgrading and implementing system software and hardware solutions, performing product evaluation, installation, testing and technical support and examining applications being transitioned to production for quality and adherence to standards.
• Responding to user requests and contributing to technology proposals by identifying alternative recommendations.
• Providing support for moderately complex incidents and change requests using corporate IT service delivery management tools and processes.
• Assisting team members and external partners in providing support for successful solution implementation.

 

To join our team:

• You have three years of experience in Information Technology or a related field.
• You have a post-secondary diploma in Information Technology or a related discipline.

 

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

 

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

 

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options to support personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.

 

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