Senior Technical Account Manager

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe Pro team is searching for our next Senior Technical Account Management (TAMs) to support the execution, adoption, and operational success of our Enterprise customers. The Senior TAM is a customer-facing expert responsible for driving the adoption of GoFundMe platform capabilities, managing operational timelines, coordinating cross-functional dependencies, and ensuring nonprofits achieve meaningful results on our platform. As part of the Enterprise pod model, TAMs work closely with Strategic Account Managers to deliver a world-class customer experience that drives GDV, conversion, and value.

Your expertise in product usage, technical coordination, CRM integrations and project execution will play a critical role in ensuring organizations fully leverage the GoFundMe ecosystem to meet their fundraising goals.

The Job…

You will be assigned a book of Enterprise organizations and your responsibility will be to manage their operational success, including:

Operational Ownership

• Lead monthly operational meetings with customers, reviewing progress, adoption, and upcoming milestones.
  
  
• Manage project timelines for major initiatives (A/B Testing, Studio activation, Embedded Checkout rollout, Recurring Giving program setup, migrations, integrations, etc.).
  
  
• Coordinate internal dependencies if needed as well as track readiness, lifecycle milestones, and operational dependencies across internal and customer teams.

Adoption & Enablement

• Deliver training and enablement on new and existing product features across the GoFundMe ecosystem.
  
  
• Execute adoption playbooks that drive GDV lift, conversion improvements and increase product usage.
  
  
• Monitor usage metrics, donor behavior patterns, and campaign performance to inform optimization strategies.
  
  
• Ensure client’s CRM integration is functional, successful, efficient, and not a blocker to growth or expansion.

Technical Coordination (Non-Debugging)

• Translate customer needs into clear, reproducible technical requests.
  
  
• Ensure issues are routed through Care/TSE teams.
  
  
• Communicate status updates back to customers.
  
  
• Coordinate the right resources from professional services and/or product to support technical solutioning as needed

Health Monitoring & Insights

• Monitor platform usage, donor conversion, recurring health, campaign activity, and technical dependencies to identify risks early. Report out monthly internally and externally to client.
  
  
• Deliver health summaries, usage insights, and operational reporting for EBRs and QBRs.
  
  
• Recommend proactive interventions 

Elevate the Customer Experience

• Maintain detailed documentation of customer requirements, adoption milestones, and operational timelines.
  
  
• Provide organized, proactive communication to keep customers confident, informed, and engaged.
  
  
• Ensure the Enterprise experience is consistent, predictable, and value-oriented throughout the partnership.

You…

• 3-5 years helping Enterprise level clients navigate technical requirements, best product fit and solutioning as needed to maximize adoption
  
  
• 3-5 years experience managing or troubleshooting CRM, preferably Salesforce Non Profit Cloud (NPC) or Non Profit Success Pack (NPSP) integrations
  
  
• Strong understanding of APIs
  
  
• Strong product expertise and ability to translate technical concepts for customer audiences
  
  
• Outstanding communication skills (verbal and written)
  
  
• Highly organized, with the ability to manage multiple projects and deadlines
  
  
• Exper