Senior Tech Services Specialist

Benefits Overview

A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. In order to be the best, we hire the best! Benefits Offered by CoBank:

• Careers with a purpose
• Time-Off Packages, 15 days of vacation, 10 paid sick days and 11 paid holidays
• Competitive Compensation & Incentive
• Hybrid work model: flexible arrangements for most positions
• Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
• Robust associate training and development with CoBank University
• Tuition reimbursement for higher education up to $10k per year
• Outstanding 401k: up to 6% matching and additional 3% non-elective contribution & Student Loan Match
• Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
• Associate Resource Groups: creating a culture of respect and inclusion
• Recognize a fellow associate through our GEM awards

 

Job Description

Are you passionate about technology and thrive on solving intricate business challenges? Do you enjoy working in a dynamic, collaborative, and inclusive environment? At our company, you will be immersed in an innovative tech ecosystem, addressing the needs of real customers. We're actively seeking Senior Tech Services Specialists who share our enthusiasm for building cutting-edge products using automation across cloud and on-premises infrastructure, as well as leveraging emerging technologies. As a Senior Tech Services Specialist, your role is pivotal in ensuring seamless collaboration between support and operations teams, ultimately delivering high-quality support services in the cloud environment. You will collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in cloud environments with automation tools. You will share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, mentoring other members of the engineering community.

Essential Functions

• Provides support for end-user computing issues, including troubleshooting and resolving complex problems.
• Administers and supports Microsoft 365 services, including Exchange, SharePoint, and Teams.
• Supports the resolution of production issues promptly, engaging IT and vendors as needed. Provides workday and after-hours support as needed.
• Identifies and develops solutions that enhance quality, delivery speed, and efficiency, prioritizing automation technologies to improve customer and employee experiences. Implements platform integrations and automations between various cloud platforms.
• Develops automation using a variety of programming languages and tools, including Bash, PowerShell, and Python, with minimal assistance from others.
• Develops process automation using the Software Development Lifecycle (SDLC) via CI/CD pipelines and related tools to streamline software delivery.
• Collaborates closely with senior engineers, product managers, and cross-functional teams to contribute to the delivery of cloud-based solutions that meet high standards of performance, security, and scalability.

Education

• High school diploma or GED required
• Bachelor's Degree in Information Technology or a similar field preferred

Work Experience

• 4 years of experience in technical support required
• 2 years of experience in site reliability engineering, platform administration required
• COMPTIA A+ or Microsoft Certified Professional preferred
• Strong technical skills in end-user computing and troubleshooting.
• Ability to analyze complex problems and develop effective solutions.
• Experience in managing ticket fulfillment and resolution processes.
• Proficient in scripting and automation tools, including Powershell and Bash.
• Proficient in Windows, MacOS, and MobileOS support and troubleshooting.
• Proficient in IAM principles and practices.
• Advanced knowledge of cloud platforms, particularly Microsoft 365.
• Intermediate understanding of AWS services and their applications.

About CoBank

The typical base pay range for this role is between $75,000 - $85,840. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.

The listed salary, other compensation and benefits information is accurate as of the date of this posting. This job will be posted for a minimum of five (5) business days or until the positio