Senior Systems Engineer

About Heads Up Technologies

At Heads Up Technologies, we’re redefining what’s possible in the air. Since our beginnings in a Dallas hangar in 1985, we’ve grown into a global leader in aviation technology driven by innovation, precision, and a relentless pursuit of better in-flight experiences. From pioneering digital audio and lighting systems to uniting with STG Aerospace, ALTO Aviation, and Innovative Advantage under one brand, we continue to lead the way in cabin systems integration for business and commercial aircraft. Join us as we shape the future of aviation where lighting, entertainment, safety, and audio come together to elevate every journey.

The Innovative Advantage team specializes in high-performance embedded audio, video, and data distribution systems for private jet aircraft. Our team is dedicated to innovation, creating seamless in-flight entertainment and connectivity solutions that make air travel more enjoyable. We take pride in enabling the ultimate passenger experience by delivering reliable, high-quality products trusted by industry leaders.

This position must be performed onsite in Kirkland, WA or Dallas, TX.

About the role
Join our small team that makes world-class Audio/Video hardware and software for the Business Jet industry. We are looking for a skilled and customer-focused Systems Engineer to join our team. As a Senior Systems Engineer, you will provide frontline technical support and troubleshooting, engage with customers to understand their needs and provide solutions, and represent Innovative Advantage at tradeshows and industry events. You will work closely with product development, sales, and support teams to ensure the successful implementation and optimization of our products or services.

Key Details        

• Location: This is a full-time onsite position located in Kirkland, WA or Addison, TX.
• Compensation: Salary may be adjusted based on experience and geographic location outside of Kirkland, WA.
• • Sr Systems Engineer: $170,000 to $190,000 per year
  • Systems Engineer: $150,000 to $170,000 per year
• Work Eligibility: Must be a U.S. Citizen and authorized to work in the United States.
• This position is under Heads Up Technologies, but will be working in the Innovative Advantage business unit. A new employee to the organization will be employed by Innovative Advantage Inc.  

What you'll do

• System Design:
• • Develop technical documentation:
  • • System-level specifications.
    • System architecture block diagrams.
    • System solution proposals and implementation plans.
  • Collaborate with internal teams and provide guidance based on customer requirements for new and updated products.
  • Set up and test proof-of-concept ideas for new products and system applications.
  • Create AVDS system configuration files based on customer wiring/block diagrams.
  • Create tradeshow and customer demo setups.
• Customer Engagement:
• • Communicate with customers to understand their technical requirements and business challenges.
  • Assist customers in designing and implementing customized solutions that meet their specific needs.
  • Share customer insights with internal teams to improve product design and end-user experience.
  • Network and build relationships with target customers and related industry professionals.
  • Stay current with industry trends, partners and competitors.
  • Support quotes/proposals based on customer input.
  • Provide pre-sales technical support, including:
  • • Tradeshow and customer demonstrations.
    • Technical presentations
    • Product configurations.
• System Integration and Testing:
• • Develop test cases and procedures to provide system-level coverage for all product development specifications.
  • Establish new ways to improve, expand, and streamline system testing for our products.
  • Set up bench or SIL systems needed to recreate customer issues with specific configurations.
  • Create and revise s