Senior Systems Analyst

Job Description:

As a member of the Health and Benefits Accounts Platform Technology chapter, you will play a significant role in designing and executing solutions that cross multiple squads for strategic initiatives in the Reimbursement Account (RA) Domain. Fidelity has been aggressively growing it’s HSA and reimbursement account market share and this position will play a key role in helping to continue that trajectory and achieve a leading market position.

The Expertise We Are Looking For

• 5+ years of Systems Analysis experience
• Demonstrated expertise interviewing and extracting high quality business requirements from stakeholders using the Agile scrum methodology
• Confidence in SQL skills
• Excellent analytical, reporting and problem-solving skills, including strong judgement, issues management and problem analysis techniques
• Excellent interpersonal, relationship management and facilitation skills
• Demonstrated ability to effectively balance multiple tasks and priorities in a fast-paced environment
• Excellent verbal and written communication skills with attention to detail
• Financial services experience is a benefit

The Purpose of Your Role

You are responsible for coordinating the design and delivery of complex solutions across multiple squads in the Health Care Group (HCG) as well as other business units. You will work collaboratively with product and technology partners to analyze different end-to-end use cases to ensure that key functionality does not fall through gaps between squads. When problems are identified you lead the effort to outline viable options, pros and cons and communicate with stakeholders to determine the solution and then drive that solution to conclusion. You advocate for solutions that advance Fidelity’s technology roadmap and deliver the highest value to RA participants.

The Skills You Bring

• A strong sense of ownership and accountability for assigned business-critical initiatives
• Excellent analytical and organization skills
• Strong competency in agile tools (Jira, Jira Align) and collaborative diagraming tools (for example Miro)
• A passion for execution and driving deliverables with a sense of urgency
• An ability to solve complex, multi-dimensional business problems
• An ability to drive change in a creative and collaborative manner with business partners and technical partners, including offshore development teams
• A willingness and ability to work in a hands-on manner and get into the details

The Value You Deliver

• Work with Product Area Leaders and Squad Leaders, Chapter Leaders, Architects and other stakeholders to help ensure that strategy and execution are aligned
• Facilitate cross-team events and their readiness, for example quarterly planning and scrum of scrums
• Help manage risks and dependencies, escalate and track impediments
• Assist with feature and capability sizing and estimation by teams and the roll-up to Initiatives & Sub-Initiatives
• Interpret business problems and work collaboratively across teams to translate them into technical solutions
• Lead collaborative sessions to define creative solutions to solve complex technical problems
• Provide technology alternatives to business problems and clearly explain the advantages, disadvantages and side-effects of each alternative
• Identify opportunities to bring emerging technologies/solutions to deliver innovative solutions to meet business objectives.
• Leverage an in-depth understanding of the business to propose and deliver solutions to increase client satisfaction around their health care expense management experience
• Maintain an atmosphere of collaboration, openness and approachability every day
• Contribute to a fun, challenging environment where professional growth and learning are a key focus

Certifications:

Category:

Information Technology

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.