Senior Survey Programmer

Build high performing teams by developing, mentoring, and retaining engaged, high performing staff to support programming and corporate strategic objectives.  This position will specifically work with consulting clients and provide high touch communication.

Overall Objectives

• Effectively utilize all your resources to ensure success of the POD initiative

  • Ensure balanced workload across the team to ensure client deliverables and timelines are met or exceeded

• Meet or exceed business objectives by setting high standards and clear expectations for our teams

• Proactively work to assist others in achieving the organization’s objectives

• Build great client relationships; by ensuring yourself and the team produces the highest quality and timely work

  • Be a Programming Guru, always program with the highest quality and productivity standards

  • Offer the best solutions to internal and external stakeholders, while acting like an owner and protecting the company’s and employee’s interests

  • Be knowledgeable and able to discuss our products and technology to clients

  • Project confidence to stakeholders (internal and external)

  • Identify opportunities to recommend value-added services streams

  • Raise to SP Management, knowledge gaps in other teams (programming and other departments) to ensure high levels of service to our clients

• Effectively utilize all your resources to ensure success of the POD initiative

  • Ensure balanced workload across the team to ensure client deliverables and timelines are met or exceeded

Programming Objectives

• Program every survey with the highest efficiency

• Be the technical expert on the team, capable of executing against all complexities and custom survey programming

• Act as a Subject Matter Expert within the programming teams

• Be accountable for ensuring accurate data entry for metrics for reporting purposes

Personal Objectives

• Be solution oriented:

  • Ask the right questions: gather and understand the requirements

  • Provide strong client communication

  • Involve appropriate resource to find the best solution

  • Out of the box thinking: find creative solutions to unconventional requests

• Promote a positive and motivating team environment

  • Be supportive, maintain a positive attitude and be approachable to guide your team through challenges

  • Be a role model of engagement

  • Take every opportunity to recognize good work and encourage team members to go above and beyond

• Be an excellent communicator (both verbal and written)

  • Be an active listener

  • Seek first to understand

  • Follow up on goals and expectations

  • Clear, proactive, thorough and consistent communication

  • Adult-to-adult at all times

• Be a champion of your team at all times

  • Be solution-oriented

  • Provide input in process roll out plans to ensure successful implementation

  • Ensure your team has the support they need

  • Be an excellent team member that supports all internal and external teams to achieve success for our projects

• Be an innovator

  • Create a high efficiency work environment

  • Look for opportunities to improve

• Be accountable; take ownership of your aligned clients/region

• Be an excellent problem solver:  identify barriers that impact employees’ abilities to do their job at the highest level, while balancing long term implications

  • Research, identify and supply solutions to roadblocks prior to escalating to the next level 

• Be an excellent trainer, developer and coach to your team

  • Ensure that learning on the team is shared with the broader programming teams in order to bring up talent of the programming team overall and ensure that problems do not resurface in other areas of the business

  • Effectively utilize the on-the-job training model to impart knowledge and develop your pod members

  • Ensure all members are fully trained to be able to achieve or exceed their individual profile expectations

  • Accurately assess strengths and areas for improvement within the team.

  • Provide Feedback to our partners, make recommendations for training and opportunities for improvement to ensure continued development of the individual and the team.

*Team =team you manage

Roles and Responsibilities

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