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The MarketPoint Strategy Advancement team is searching for a Senior Strategy Advancement Progressional focused on process optimization initiatives across transformation initiatives.  Through discovery, analysis and findings, the Senior Professional will work to identify areas of opportunity to optimize business operations that improve productivity and efficiencies.  The Senior Professional will exercise considerable latitude in determining objectives and approaches to assignments.  This foundational work will require innovative approaches, new ways of thinking and process re-engineering to support strategic development & planning efforts that drive transformation and change initiatives.  This body of work will span across programs that touch people, process and technology.

MarketPoint is the distribution organization of Humana, responsible for all individual sales. It has over 4,000 associates and is responsible for millions of interactions each year.  The MarketPoint Strategy Advancement team is searching for a Senior Strategy Advancement Professional to carry strategies forward while driving transformation and change. Typical responsibilities will include but not limited to:

• This foundational work will require innovative thinking and process re-engineering in collaboration with strategic development & planning efforts to carry strategies forward while driving transformation and change.
• Ability to analyze, optimize and consult on end-to-end Sales initiatives across all distribution channels (call center, direct & digital)
• Through discovery and findings works to identify optimization opportunities within business operations with the goal of improving productivity/efficiencies or implementing new strategies
• Ability to identify, design, quantify and monitor test/learn opportunities and apply measurable outcomes to improve operations (may include time studies, AHT, sales performance, quality, etc..)
• Through live feedback sessions, deconstructs and analyzes challenges and/or bottlenecks in operational flow to inform and develop new ways of working
• Partner cross-functionally to define requirements and gain business consensus to help drive decision making pertaining to improvement initiatives
• Maintain updates to process material to support and track future changes
• Collaborate with various business partners including distribution channel leads, product, technology, experience, operations, etc.

Use your skills to make an impact
 

Required Qualifications:

• Bachelor's degree
• Minimum of 3-5 years’ experience with process mapping, workflow documentation or process re-engineering
• Minimum of 3-5 years’ experience with business process management with large scale initiatives across people, process, policy and technology
• Requires strong analytical skills, experience with experimental design, and familiarity with distribution strategies

Preferred Qualifications:

• Familiar with Six Sigma and/or advanced business process analysis practices
• Salesforce and/or other CRM technology
• Contact Center, Omnichannel or Digital experience in a Sales environment helpful
• Advanced experience utilizing process flow diagram tools, i.e. Visio, etc..
• Ability to summarize and simplify complex data sets or process detail for effective storytelling in presentations
• Ability to influence peers/stakeholders to influence results or new ways of thinking
• Excellent verbal and written communication skills
• Excellent time management, project/change management, program execution and organization skills
• Self-motivated and ability to work independently in a fast-paced, ever-changing environment

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$86,300 - $118,700 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and