Senior SRE Engineer

Say hello to opportunities.

It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. 

This is where you and your skills come in. 

We’re currently looking for: Senior Site Reliability Engineer, Infrastructure

RingCentral has a big distributed and high loaded system. Our Infrastructure team is providing Docker infrastructure for LAB environments and Production services in our Data Centers and in Amazon Cloud. We use Kubernetes and it is a big part of our work - from designing docker infrastructure to creation of automation for deployments of clusters in cloud and on-premise facilities. Also you will be working on the development of RingCentral's own infrastructure solutions such as DNS, package and image repositories, mail relays and NTP, as well as building app packages for our tools deployments. We do everything for our services - development, modification, deployment and support. We provide solid and reliable infrastructure for RingCentral’s Production systems and for the development of these systems.

Job Duties:

• Provide ongoing support for production environment in terms of delivering changes, troubleshoot, manage issues, perform root cause analysis, facilitate blameless postmortems

• Research and Develop solutions for Docker (Kubernetes, Spinnaker) infrastructure in DCs and Amazon, DNS systems, RPM repositories, OS customization, GIT

• Work on IaaC with Terraform

• Actively contribute to production stability improvements (monitoring, processes improvements, automation)

• Develop infrastructure solutions

• Work with CI/CD processes - use and create 

• Design automated software and product upgrades, change management, and release management solutions

• Communicate and collaborate with adjacent teams (Operations, QA, Development)

• Continuously improve and share knowledge of system, update documentation

• Deployment evening shifts

• To comply with U.S. federal government security requirements, U.S. citizenship is required and your employment will be conditioned upon obtaining the Public Trust Verification.

Desired Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering or related field and equivalent practical experience

• Knowledge and experience in production support activities

• Understanding of SRE principles and DevOPS practices

• Good knowledge of Linux and popular open-source applications

• Fundamental understanding of TCP/IP networks

• Expertise automating system administration tasks with configuration management tools

• Good knowledge for one of scripting languages (bash, Python)

• Knowledge of CI/CD tools and ability to implement deployment activities automation

• Familiar with application and service monitoring tools and techniques

Our technology stack:

• Python, Go

• Terraform, Ansible

• AWS Services, GCP

• Kubernetes

• GitLab

• DNS - DNSTap, Unbound, Knot

• Postfix

Nice to have:

• Go Development experience

• Ability to read and troubleshoot Python/Go code

• Familiarity and practical experience with virtualization/cloud technologies

• Familiarity with Networking protocols such as BGP

• Experience in ELK usage, Grafana.

• Experience with Docker infrastructure deployment fro