Senior Specialist, Operations OSD - 2nd Shift

What you’ll need to succeed as an Operations Specialist for Over, Short and Damage at XPO

Minimum qualifications:

• 2 years of operational experience in transportation, warehousing or a similar field

• Strong critical thinking and planning ability, the flexibility to work in a fast-paced environment and ability to dive into the details
• Excellent verbal and written communication skills and the ability to communicate information in a clear and understandable manner
• Strong computer, typing and 10-key skills
• Proficiency in Microsoft Office 

 

Preferred qualifications:

• At least 1 year of experience in OS&D
• Knowledge of hazardous materials regulations

 

About the Operations Specialist for Over, Short and Damage job

Pay, benefits and more:

• Expected pay range: $22.89 to $ 26.27 per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set. 
• 2nd Shift, 2:00PM-10:00PM
• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 13 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

 

What you’ll do on a typical day:

• Research over, short and damaged freight (including refused and undelivered freight); process related documentation and resolve errors for quick customer resolution and claim prevention
• Communicate with customers, operations and vendors as necessary to resolve issues around shipments identified as over, short, damaged, refused or stranded.
• Effectively use tools related to matching freight, documenting shipment dispositions, etc.
• Develop strong relationships with operational teams at the service center(s) to solve recurring issues
• Monitor controls of paperwork and processes that impact claims such as timely communication of exceptions on shipper-loaded trailers and proper handling of PODs
• Track and maintain detailed records for all hazmat to ensure that physical inventory matches electronic inventory; work directly with vendors to ensure that pick-up and disposal of spills and related documentation meets all EPA and OSHA standards.
• Bill shipments under applicable tariffs and pricing agreements
• Work with Cargo Claims Team to ensure specific tasks are completed on a daily basis to prevent claims

 

Operations Specialists for Over, Short and Damage are required to:

• Walk and/or stand for extended periods, up to 4 hours at a time, on a loading dock that is not climate-controlled and may be slippery

 

Applications are accepted on an ongoing basis until all open positions in this location are filled. 

 

 

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and yea