Senior Solutions Engineer

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

• Write Your Career Story.  Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
• Experience Global Impact and Global Connection.  At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
• Grow With An Ownership Mindset. We believe that great innovation comes from great transparency.  We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title: Sr. Solutions Engineer 

Location: Remote in these states: AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI 

Role Description: 

The Sr. Solutions Engineer will join ShipBob’s growing Revenue team responsible for understanding the unique strategic needs of each of our small to medium and mid-market clients and delivering value to help facilitate their growth and success. The Sr. Solutions Engineer will partner with ShipBob’s Sales, Implementation and Success teams to align the merchant's key business objectives and technical requirements with a compelling technical solution. Additionally, this role will execute on the solution by collaborating with the Product, Engineering, and Implementation team.  

What you’ll do: 

• Understand merchants’ goals and design a solution that meets the merchant’s objectives and technical requirements. 
• Gain and maintain a deep understanding of merchants’ technical solutions/environment. 
• Develop a technical vision and implementation roadmap that enables a strategic and on budget product rollout for the merchants. 
• Manage the execution of the implementation roadmap by partnering with the Implementation Specialists. 
• Provide guidance in various sales stages, including completion of RFPs and vendor assessments. 
• Maintain proficiency in industry trends, ShipBob’s service offerings, value propositions, and case studies. 
• Build Sales Engineering best practices to ensure scalability of the team with documentation, process optimization, and cross-training. 
• Maintain awareness of product roadmap and new product features to evangelize with customers and deliver customer feedback to our product management team. 
• Assist and coach other solutions engineers in needs analysis, creating practical solutions and navigating the implementation process. 
• Additional duties and responsibilities as necessary. 

 What you’ll bring to the table: 

• 7-9 years of experience in merchant-facing, technical capacity in either SaaS/e-commerce. 
• Experience in working with both technical and business stakeholders. 
• Outstanding written and verbal communication skills to clearly and efficiently articulate technical matters with business stakeholders and merchants. 
• Experience with one of the following domains: e-commerce platforms, order management systems, inventory management, WMS, TMS, supply chain, logistics. 
• Experience using APIs, SQL or with an embedded system, scripting languages (Ruby or Python). 
• High EQ and natural interpersonal skills. A connector and expert communicator who will ‘close the distance’ between Merchant Success, our merchants, and internal stakeholders. 
• Established track record of managing initiatives, working cross-functionally to achieve goals, and succeeding in a team environment. 
• Comfortable in a fast-paced, ambiguous environment tha