Senior Solutions Architect (Remote)

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.  

Ready to discover the possibilities that live in technology?

 

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

 

ABOUT THE ROLE:

The Solutions Architect for Collaboration at Trace3 is a consultative role, focused on building relationships with clients through technology and solutions. The Solutions Architect provides the expertise to investigate and understand an existing environment, gather business requirements, and formulate technical and/or business solutions for achieving those requirements across a constantly evolving landscape of leading Collaboration technologies. This is a customer-facing role that requires strong communication skills and the ability to interpret and explain technical information to and from a variety of audiences, both technical and non-technical.

This position will also be responsible for the definition of standards, pre-sales engagement activities, and where necessary taking an active delivery role to ensure success of product and project-based work. The Solutions Architect may perform assessments, requirements gathering, proof-of-concept, technical workshops, and oversee and support the Contact Center & Collaboration delivery teams as needed. This role will also champion sales enablement around the analysis of client processes, understanding client’s business landscape, defining requirements, and then expertly delivering Contact Center & Collaboration solutions and strategies in the CCaaS and UCaaS space. As a member of the Contact Center & Collaboration business unit, this position will collaborate with other technology practices to develop integrated solution offerings for our clients. The Solution Architect has unique responsibilities to collaborate with other Business Units and Regional Resources within Trace3 to continually develop, refine, and mature joint GTM strategy, offering, and delivery of Trace3 Contact Center & Collaboration services as a unique differentiator in the market.

 

WHAT YOU'LL DO:

• Manage critical CCaaS and UCaaS partnership relationships
• Track and ensure proper delivery standards are met
• Develop and transition strategic partnerships from emerging to core practices
• Develop and lead inhouse training for CC&C and Sales resources
• Engage with Sales, Partners and customers to drive the value proposition of Trace3’s Customer Success motion
• Deliver the overall vision and plan for the theatre for our largest customers to ensure they choose, use and love Contact Center & Collaboration technology
• Build a very strong interlock with Sales, Contact Center & Collaboration Delivery and Renewals to provide an industry-leading customer experience for Trace3 customers on their adoption journey
• Oversee each p