Senior Solutions Architect (75296)

Job DetailsLevel: SeniorJob Location: Remote - Marlborough, MA 01752Position Type: Full TimeSalary Range: $135,000.00 - $168,000.00 Salary/yearJob Category: Information Technology 

 



 

 

 

 

 

 

 

Title: Sr. Solutions Architect                                      Salary Grade: E11

FLSA Status: Exempt                                                Employment Status: Full-Time

Department:   Innovation Initiatives                           Location: Remote

Reports To: VP, Strategic Technologies

Date Prepared: 3/18/2026                                         Human Resources Review: 3/31/2026

 

SUMMARY

Reporting to the VP, Strategic Technologies, the Sr. Solutions Architect will take ownership of our Salesforce platform and play a central role in how we build, optimize, and scale technology across the organization. This is a hands-on position that blends platform administration, solution development, business analysis, and stakeholder engagement — all within a collaborative, agile environment.

 

Working closely with department heads, end users, and the Innovation team to turn business needs into well-designed, well-documented solutions. The role focuses on solving real problems, driving adoption, and continuously improving the systems people rely on that support daily operations.

 

This position is eligible for a remote work arrangement with consistent availability expected during core business hours.

 



ESSENTIAL DUTIES and RESPONSIBILITIES:

The requirements listed are representative of the knowledge, skill, and/or ability required.

In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

 

Platform Administration & Development


Serve as the primary administrator of our Salesforce org, including user management, security, configuration, and data integrity.
Build and enhance functionality using declarative tools (flows, validation rules, page layouts, custom objects) and, where appropriate, more advanced platform capabilities.
Establish and uphold best practices, governance frameworks, and documentation standards for the platform.
Troubleshoot and resolve technical issues in a timely manner.


Analysis, Reporting & Data


Create and maintain reports and dashboards that surface meaningful insights for stakeholders.
Perform data analysis to identify trends, opportunities, and areas for improvement.
Support the internal case queue for issues and requests, maintaining a high standard of responsiveness even in a low-volume environment.


Business Analysis & Stakeholder Engagement


Act as a business analyst — gathering, documenting, and translating requirements into actionable solutions.
Meet regularly with department heads and end users to solicit feedback, understand pain points, and demo new capabilities.
Follow an agile approach to configuration and development, iterating based on user input and business priorities.


Change Management & Adoption


Serve as a change agent, driving deeper Salesforce adoption across the organization.
Document and demo new features as they are delivered, ensuring teams understand and embrace new functionality.
Champion a culture of continuous improvement and technology-enabled efficiency.


General


Assist internal, external, and regulatory auditors with the collection of requested materials as assigned with their respective engagements.
Make effective use of tools and systems to independently manage, organize, and complete tasks. Proactively identify and resolve potential obstacles before they become problems, meet deadlines, develop action plans when off track, support job functions with minimal oversight, and ensure conditions of satisfaction are met.
Readily volunteer and accept assignments to special tasks established to address specific issues and opportunities.



Use discretion in dealing with large amounts of sensitive, confidential information, while adhering to all Bank policies and procedures, consistently demonstrating our core values and service standards.
Regular and consistent attendance is required to continue the high standard of customer service.
In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing