Senior Software Engineer (Salesforce)

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$135,700.00 - $223,900.00

Target Openings

2

What Is the Opportunity?

Travelers is seeking a Senior Software Engineer (Salesforce) to join our Personal Insurance organization as we grow and transform our Technology landscape. Individual will complete advanced software end to end engineering tasks that span many parts of a system including designing, developing, analyzing, configuring, testing, debugging, troubleshooting, documenting, health monitoring/alerting, and implementing based on user or system specifications. Individual will also consult with users to determine hardware, software or system functional specifications, manage the effective use of resources, act as subject matter expert across multiple applications, systems and technologies, leverage technical and business knowledge to drive the planning and execution of complex initiatives, participate in the design/ development process, and provide technical leadership. Applicants must be authorized to work for ANY employer in the U.S. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, for this role.

What Will You Do?

Provide Salesforce Service Cloud & FSC Insurance Expertise:

• Configure FSC insurance objects with complex relationships, customizing only where appropriate
• Implement sophisticated Omni-Channel routing strategies including overflow routing and agent availability management
• Build advanced case management workflows for operations processing
• Design and implement insurance-specific solutions powering automated capabilities and processes that assist operations

Provide Integration & Event Management:

• Implement complex Salesforce Connect configurations accessing real-time policy and insurance data
• Design and build platform event publishing for critical insurance workflows (policy cancellations, underwriting decisions, etc)
• Create REST API integrations with external capabilities to drive insurance processes
• Implement Change Data Capture for maintaining downstream system synchronization

API Engineering:

• Build custom REST APIs for insurance-specific operations
• Implement GraphQL queries for complex insurance data relationships
• Design composite API patterns for streamlined mobile insurance applications

Provide Technical Leadership:

• Lead complex integrations using platform events for real-time insurance operations, such as policy servicing, underwriting, etc.
• Engineer advanced Flow Builder solutions for operations decision trees, such as policy servicing, underwriting, etc.
• Guide junior developers on FSC out of the box capabilities best practices and insurance-specific business processes

• Perform complex analysis, advanced level design, configuration and develop functions for impactful and high-visibility tasks.
• Take the lead on directing and implementing solutions to moderately complex, loosely scoped problems that are aligned with team goals.
• Deliver efforts both independently and by leading other team members.
• Lead investigation and resolution efforts for critical, high impact problems, defects, and incidents.
• Act as a technology advocate, independently seeking opportunities where technology can be utilized to improve the business.
• Provide technical guidance and mentorship while fostering a team environment.
• Apply knowledge of current industry trends and techniques to formulate solutions within the context of assigned efforts.
• Seek opportunities to expand technical knowledge and capabilities.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?