Senior Software Engineer

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness in a cloud-enabled world.  

We are looking to hire an experienced Senior Software Engineer to join the Support Experience Group (SxG) team. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365, and several other Microsoft cloud services to deliver high value, complete, and predictive AI Native application scenarios across all devices and form factors. We innovate quickly and collaborate closely with our partners and customers in a very agile environment. 

This is an opportunity for you to make a broad positive impact, whether you like building exciting user experiences, enjoy solving complex problems, or have a real passion for enabling intricate business processes. Learn together with us, how to maintain live site availability for active usage by thousands of customers across the world while rapidly delivering new business scenarios.    As a Senior Software Engineer, you will be a leader on the team and help deliver Support Insights /AI Native experiences to our partners across the company. In addition to this, you will provide architectural expertise to the team, deliver high-quality, well-tested, secure, and maintainable code and work closely with our partners. You will primarily work on building Data Agents , Knowledge Agents and data products that are both real-time and batch systems, helping build platforms that other teams can build on to create insights using analytics and machine learning.  Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

Designing and developing highly usable and scalable new application capabilities and enhancing existing capabilities to meet the needs of our customers.  

• Developing and debugging product/test code using Common Data Services (CDS) , Dynamics 365 and Power Platform and/or a micro-services architecture   

• Uses debugging tools, tests, logs, telemetry, and other methods to proactively verify assumptions while developing code before issues occur for products in production.  

• Collaborate across diverse engineering teams to solve challenging problems for large-scale business SaaS applications  

• Leads discussions for and owns the architecture of a products/solutions and creates proposals for architecture by testing design hypotheses and develop complex design specifications.  

• Acts as a designated responsible individual (DRI) and guides other engineers by developing and following the playbook, working on-call to monitor a system/product/service for degradation, downtime, or interruptions.