Senior Site Reliability Engineer

Want to help us, help others? We’re hiring! 

GoFundMe is a global community of over 100 million people with a common purpose of helping one another. Our mission is to help people help each other by making it safe and easy for people to ask for help and support causes—for themselves, each other, and their communities. Since 2010, GoFundMe has become a trusted global leader in online fundraising, with $17 billion raised from over 200 million donations. Our vision is to become the most helpful place in the world.

The GoFundMe team is searching for an experienced Site Reliability Engineer (SRE).  You will be responsible for the full system lifecycle including infrastructure provisioning, system configuration, deployments, monitoring, and incident response in production environments. The SRE uses technical analysis to assess the availability, latency, scalability, and efficiency of a product or infrastructure and builds reliability into systems. To ensure the highest level of application performance and availability, the reliability engineer works closely with development teams, relevant functional operations teams, network engineers, database administrators, technology vendors and partners. The successful reliability engineer effectively guides incident responses, helps identify root causes and provides recommendations or solutions to mitigate and resolve issues.

The Job…

• Design and build out our cloud infrastructure (we run everything in AWS).
• Participate in software and system performance analysis, tuning, and service capacity planning.
• Manage the availability, scalability, security, and performance of our platform and applications.
• Diagnose bottlenecks for the full stack and provide recommendations to overcome the bottlenecks as an interim work around, while long-term solutions are investigated.
• Periodically assess all monitoring requirements and implement enhancements to meet or exceed changing business needs.
• Proactively review, recommend, and implement changes to the live infrastructure after ensuring the right validation has been carried out.
• Use data analysis to pick up trends before they become major problems.
• Perform 24/7 on-call duties.

You…

• 5+ years of experience in operating high-traffic SaaS environments.
• Deep expertise in the mentality, processes, and tools needed to deliver five nines.
• Skills to build a fully automated, highly elastic cloud orchestration framework on AWS.
• Strong working knowledge of Linux and its underlying components, system statistics, performance tuning, filesystems and IO.
• Solid scripting skills (e.g. Bash, Python).
• Development experience (e.g. Python, PHP, Java, Kotlin).
• Experience with continuous integration frameworks.
• Experience with performance diagnostics, performance tuning, capacity planning, and monitoring.
• BS in Computer Science or equivalent.
• Good verbal and written communication skills.

Technologies you are likely to be working with...

AWS, Ansible, Terraform, MySQL/Aurora, Redshift, Nginx, Apache, Docker, Kubernetes, Elasticsearch, Kafka, Memcached, Redis, RabbitMQ, Jenkins, Git, Bash, Python, PHP, Java, Kotlin, Ruby, Nessus, Nagios, Sumologic, NewRelic, PagerDuty

Why you’ll love it here...

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of  mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, support