Senior Services Technician (CAP SST, PCN 021551)

Posting number: 54986

Department: Health

Division: SDS-General Relief and Central App Processing

Job classification: Senior Services Technician

Posting type: Open & Promotional

Categories: Clerical & Data Entry, Customer Service, Communications, Community and Social Services, Health Care Support

Summary

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged to Apply.

Welcome to the Department of Health. 

We’d be delighted to have you join our team. 

If you envision yourself in this role and are ready to start an exciting career with us, apply today.

What you will be doing:
You're invited to join the Central Application Processing team as a Senior Services Technician. In this role, you will:

• Receive and process applications for Medicaid Waiver services and make accurate, timely eligibility determinations and benefit authorizations.
• Perform administrative duties by mailing, faxing, or secure messaging notices to consumers and corresponding with care coordinators and legal representatives.

This Position will require Occasional Travel within the State of Alaska. 

Our organization, mission, and culture:
Our mission is to promote health, well-being and safety for individuals with disabilities, seniors and vulnerable adults by facilitating access to quality services and supports that foster independence, personal choice and dignity.

The benefits of joining our team:
You will be a member of the General Relief/Central Applications Processing Unit. This is a close-knit team working in a positive and dynamic work environment and is committed to quality services for seniors and people who experience disabilities. The Division promotes continuous learning and personal growth, as well as access to development and advancement opportunities.

The working environment you can expect:
The office is located in Northeast Anchorage (1835 Bragaw Street). It is near Costco, East High School, and various restaurants and a coffee shop.  Parking is readily available at the office.  
You will work closely with other members in both the Division and the Department of Health. 
 
There may be an opportunity for a hybrid telework schedule once the incumbent has successfully passed the probation period.

Who we are looking for:
The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below: 

• Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are possibly difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Special Notice:(example of items listed here)

• This position requires oc