Senior Services Manager

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ABOUT US (AND OUR EXCITING FUTURE)

Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.

Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you’re going to want to be here.

Join us and become part of the power behind possible.

About The Opportunity

The Sr. Services Manager is responsible to develop and manage service group strategies to create a leadership role for the company in their respective industry. Monitors all aspects of a service lifecycle, including long- and short-term development and marketing. Stays abreast of trends in the marketplace to ensure the service's competitive position. Leads internal project teams while capturing market insights to determine the service lines future direction. Represents ORBIS as the subject matter expert within the service segment of ownership.

Key Duties and Responsibilities:

1. Develops and executes service line strategies in support of the Market segment strategy. Champions new service solution growth projects to meet market/customer needs and manages new service line extensions.

2. Growth focus

• Solution design to add value to solve customer problems
• Commercial lead with customer presentations and interactions
• Partner with commercial sales to execute growth strategy

3. Monitor and understand competitor’s strategies and develop response to those strategies. Own strategy for RSC/IND market. P&L responsibility

• Solutions pricing/margin lead

4. Oversight over asset management market team

• Drive strategy and build on asset management services value for customer growth

5. Partner with systems manager

• Ensure system supports needs of growing business
• Provide direction on system and reporting needs to drive value

6. Manage direct reports, including performance and development.

Other duties as assigned.

Performance Measures and Outcomes

1. Deliver service group revenue and gross margin targets

2. Development and execution of service line strategies

3. Creation of new service development pipeline and execution of established targets

4. Management and career development of direct reports

Education/Certification

Level Required: Bachelor’s Degree, Business, Marketing, Finance or Engineering

Level Desired: Master’s Degree in Business

Description: Experience in lieu of education may be considered

Work Experience

Required: 5-7 years of relevant experience. Direct report management experience

Desired: Service Management experience from within heavy industrial manufacturing, metal fabrication, – automotive packaging products, food and beverage or packaging preferred; experience in other market segments, also considered.

Additional Knowledge, Skills, and Abilities

1. Ability to communicate product information and make professional sales presentation.

2. Ability to present to customers, internal and external.

3. Ability to solve problems with cross functional teams.

4. Ability to manage multiple projects simultaneously to completion.

5. Ability to interact with and lead teams to support the overall company and product line initiatives 6. Ability to assess employee performance and coach and develop others.

7. Availability outside of normal business hours.

Ability to lead by example.

Travel Requirements

15-35% travel as needed to support assigned product lines, including customer sites, trade shows, sales calls and manufacturing plants.

Valid driver's license required/Motor Vehicle Report Required

For HR use only

Physical Requirements

The characteristics listed below are representative of the physical and environmental demands required by an individual to successfully perform the essential duties of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Motion Parameters

While performi