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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

We are seeking a ServiceNow UX Developer to lead the front-end experience for custom ServiceNow applications and portal experiences, with a strong emphasis on Employee Center Pro and modern UI patterns.
This role will partner closely with product owners, process SMEs, and platform engineering to design and build intuitive, scalable, and accessible employee experiences across HR Service Delivery (HRSD) and Workplace Service Delivery (WSD).

The ideal candidate is hands-on, opinionated about user experience, and comfortable turning requirements into clean, performant, and reusable UX components that align with platform standards and enterprise governance.

Key responsibilities:
1. Design and build employee-facing experiences using Employee Center Pro, ensuring consistency, usability, and adoption.
2. Develop and maintain Service Portal / Employee Center pages, widgets, and UI components to support HRSD and WSD journeys (e.g., onboarding, case management, workplace requests, space/room services).
3. Translate user needs into journey-based experiences, simplifying complex processes into intuitive steps.
4. Build the UI layer for custom ServiceNow applications, including forms, interactive experiences, and guided flows.
5. Develop reusable UI components and patterns that can be leveraged across multiple teams and service lines.
6. Partner with platform developers to ensure front-end designs map cleanly to data models, workflows, and integrations.

For this opportunity: Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

This position is office-centric 5 days a week in one of the following locations Atlanta GA, Charlotte NC, Raleigh NC, Richmond VA or Wilson NC.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

1. Participate in testing, implementation, maintenance, and escalated support of Truist's most complex solutions.

2. Development includes but is not limited to customized coding, software integration, analysis, configuring solutions, or use tools pertinent to the area, project, or system to configure or generate a solution.

3. Ensure adherence to company and industry standards. Provides technical consultation on extremely challenging or unusual situations.

4. Write and run unit tests.

5. Devise or modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.

6. Interpret internal/external business challenges and recommends best practices. 7. Use sophisticated analytical thought to exercise judgment and identify innovative solutions.

8. Mentor less experienced teammates to build technical expertise.

9. Does not have management responsibilities.  This position serves as the technical expert on the team and is often the strongest engineer, answering and solving the most complex, unusual issues, but does not have the skills nor the interest in management.  Therefore, in the technical industry and many companies, this position is often aligned at the same level as an entry level manager.  This creates a career path for an ind