Senior ServiceNow Engineer - AI/ML

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.  

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. 

The Role

As a Senior Software Engineer specializing in the ServiceNow Platform and AI/ML, you will play a critical role in advancing our Finance POD’s capabilities by leveraging cutting-edge AI technologies. Your expertise will enable transformative solutions, including customer zero implementations and the creation of custom AI/GenAI/Agentic AI solutions to address complex finance-related challenges. 

What you get to do in this role:   

• Collaborate with senior developers, data scientists, and stakeholders to design, develop, and deploy cutting-edge AI/ML models and algorithms. 
• Analyze Data by collecting, preprocessing, and preparing datasets to support robust model training and evaluation. 
• 40-50% Implement AI/ML Models into scalable, efficient production environments, ensuring seamless integration and reliability. 
• Code Excellence: Build high-quality, scalable, and reusable code while adhering to software engineering best practices (e.g., Code Reviews, Unit Testing, Continuous Integration). 
• Own Development: Partner with product owners to understand requirements and own the end-to-end development process—from design and implementation to testing and delivering a high-quality product. 
• Innovate: Contribute to designing and launching new features and products while enhancing and refining the existing product suite. 

Why Join Us? 

This is an opportunity to take your AI/ML expertise to the next level within an exciting and fast-growing organization. You'll work with talented peers, cutting-edge technologies, and have a direct impact on products that empower our users. 

Qualifications

Qualifications we're looking for:

• Experience: 5+ years of overall technical experience. Bachelor’s degree in a relevant field (e.g., Engineering, Computer Science, Business) is preferred, or equivalent professional experience. 
  • 2+ years of hands-on experience in the ServiceNow Platform is required 
• Technical Skills: Proficiency in JavaScript, HTML, and CSS, with the ability to build Proof of Value (PoV) and Proof of Concept (PoC) solutions. 
• AI/ML: Experience in AI/ML, building solutions, and delivering impactful use cases is an advantage. 
• Soft Skills: Strong written and verbal communication, exceptional documentation abilities, and an aptitude for learning and collaboration. 
• Problem-Solving: Ability to prioritize effectively and focus on high-impact activities while staying organized and proactive. 
• Passion for Innovation: Enthusiasm for research, technology, and driving forward AI/ML solutions in a dynamic environment. 

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Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.