Senior Search Evaluation Specialist - USDS

About the team

Our TikTok Search Operation team plays a key role in improving TikTok users’ search experience by investigating user feedback, evaluating search result, analyzing data, etc.



Responsibilities

- Collaborate with PM and RD teams based in the US and Mandarin-speaking countries to refine and implement search display strategies, driving improvements and optimization of key product metrics such as user engagement and satisfaction rates.

- Conduct investigations to lay the groundwork for informed strategy formulation and product iterations of innovative display features in search.

- Conduct rigorous evaluations to assess the impact and effectiveness of newly implemented features, ensuring they meet strategic goals and user expectations.

- Gather and analyze search user feedback and performance data to develop insights, contributing to the overall decision-making processes of strategic improvements and optimizations.

- Independently manage evaluation and investigation projects, and be responsible for the overall process from planning to high-quality analytical outputs.

- Collaborate closely with Product Managers and technical teams to generate evaluation standards and project SOPs in both English and Chinese. Provide guidance to ensure all project milestones are met and align with the operational standards.

- Act as a liaison between technical teams and operational units, participating in training and standardization activities to ensure consistency and quality in execution across the operations team.

- Design and implement proactive operational plans in response to special scenarios or major events, coordinating internal and external resources to ensure efficient implementation and achievement of business goals.

- Manage and adapt to ad-hoc projects and urgent business requests efficiently, demonstrating flexibility and proactive problem-solving.

- Leverage understanding of Large Language Models (LLMs) to enhance search relevance, ranking, and user experience.

- Collaborate with cross-functional teams to operationalize LLM-driven features and monitor their impact on search performance.