Senior SCM Analyst, Process Mapping

Senior SCM Analyst – Process Mapping 

College Board  - Assessment Delivery Operations 

This is a 2 year Term position

Reston, VA or Remote 

About the Team  

The Assessment Delivery Operations team is responsible for ensuring College Board assessments happen reliably for millions of students every year.  The 60-person team includes Content Management and Publications, Test Administration & Delivery, Supply Chain Management and Logistics.  This team is at the forefront of bringing the Digital SAT suite to fruition for millions of students across the globe.  The team also manages CLEP and ACCUPLACER. 

About the Opportunity   

You will work closely with the AP program to support the transition of AP’s Paper Supply Chain to a new model – supporting activities that were previously performed by contractors. Responsibilities include order fulfillment process mapping, creation of new fulfillment processes, monitoring fulfillment operations and troubleshooting ordering and fulfillment issues. 

In this role, you will: 

Develop and execute processes to manage AP special orders that come through the Special Order Management (SOM) tool (25% of your time) 

• Map process flows to clearly identify responsibilities for each of the SOM queues 

• Work across internal and external stakeholders to determine optimal process flows 

• Using a RACI (or similar) methodology, develop, socialize and confirm roles and responsibilities by stakeholder 

• Monitor queues and provide order approvals throughout the build up to and execution of the season 

• Troubleshoot unexpected requests or situations that prevent normal flow of orders through the queues 

Develop, document and execute fulfillment processes and requirements (35% of your time) 

• Work with internal and external stakeholders to map out existing and future fulfillment processes 

• Use process mapping tools such as flow charts and RACI diagrams to communicate process flows, stakeholder roles and responsibilities 

• Facilitate meetings that drive to consensus on optimal future state for changing processes 

• Document outcomes and follow up through execution required to stand up new processes 

Provide fulfillment vendor oversight (20% of your time) 

• Monitor seasonal preparation and in-season performance at selected vendors 

• Establish and monitor appropriate reporting that ensures ability to identify performance issues, as well as sharing fulfillment status across a wide range of internal stakeholders 

• Leverage Subject Matter Expertise to support vendor in resolving issues across the entire paper supply chain  

Collaborate Across Teams: (20% of your time)