Senior Salesforce Developer

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The Senior Salesforce Developer is intended to drive the technical side of the integrated solutions provided to our clients.  The Developer must be passionate about solving business challenges and determining solutions for potential clients. This position will analyze, design, develop, configure, integrate and launch new solutions and changes to existing solutions. This role will work heavily with Management, Operations, Clients and other development teams to accomplish the goals for multiple implementations. 

What You Will Be Doing

• Ability to identify, build and integrate various technologies to provide client solutions and associate applications using SalesForce.com and other technologies
• Develop solutions based on specifications as indicated in design
• Create high quality solutions for clients
• Unit test all items developed prior to testing
• Participate and collaborate on design
• Create and maintain positive relationships with multiple internal groups to support on-going project development
• Ability to effectively deliver results on several development projects in the same sprints
• Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position.
• Attain quarterly and annual objectives assigned by management.
• Achieve and Maintain Service Cloud Consultant and Developer Certifications

What You Bring to This Role

• B.S. Computer Science, Software Engineering, MIS or equivalent work experience
• 3 to 5 years development experience
• 2-3 years of Implementation, Design, and Configuration experience within Salesforce is required.
• Basic understanding of the overall Architecture of Salesforce platform
• Experience with Salesforce platform - Sales/Service cloud, Force.com, Administration/Configuration, Apex, Force.com APIs, data loads
• Experience with Agile methodology
• Proven time management skills in a dynamic development environment
• Salesforce Service Cloud, Salesforce Administrator, Salesforce Developer Certifications
• CRM, Interaction Management, CTI, Case Management and Technologies that support these
• 3+ years of experience working on multiple Salesforce Implementations with Service, Sales, and Custom Applications and associated technologies

Benefits Available to Eligible Employees Include

• Medical, dental, and vision.
• Tax-advantaged healthcare accounts.
• Financial and income protection benefits.
• Paid time off (PTO) and wellness time off

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Team OverviewFor five years in a row our Microsoft practice has achieved the ‘Inner Circle for Microsoft Business Applications’ designation and we have been recognized as both the ‘Partner of the year for Microsoft Dynamics 365 Marketing’ and as a Partner of the year finalist for ‘Intelligent Sales & Marketing’. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365. In mid-2022, the team was also named as one of only a handful of launch partners for the Microsoft Digital Contact Center Platform. Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience.
About UsAvtex is now TTEC Digital. The acquisition aligns to TTEC’s continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarel