Senior Sales Operations Analyst

We are the world market leader for reusable packaging containers (RPCs) for fresh food and are constantly optimizing our products.

We help make the food supply cycle for the population more sustainable. With our RPCs, safety for food transport is improved, there is less waste of food and at the same time the lifespan of the products increases. Through our products and the need for less packaging materials we reduce the carbon footprint.

„The future is circular“

SUMMARY: 
Responsible for the strategic development and tactical execution of variable pricing and lost equipment fees.  Supports Sales leaders with analytics and customer communications to drive profitable growth.  Liaison with internal and external teams for related processes, communication, reporting within the organization.  
 
KEY RESPONSIBILITIES:
Key activities:
•    Build relationships with internal and external customers at all levels.
•    Key liaison between Customer Operations and all IFCO departments to gather appropriate information to make invoicing decisions, ensure contracts are updated, escalate invoice resolutions, track, and resolve variable pricing and asset control invoices.
•    Communication with customers and sales regarding reporting, compliance to rental terms, reporting automation options, and customer status updates.
•    Support commercial team in the explanation and resolution of invoices and negotiation of monetary settlement amounts.
•    Invoice customers for lost assets/extended hire.
•    Evaluate collection processes and collaborate with sales account managers, VPs of Asset Management, and Sales to execute.
•    Liaison with legal counsel for resolution of unpaid invoices.
•    Strategically looks for ways to improve and streamline both Extended Hire and Loss Asset programs.

Reporting: 
•    Prepare and perform presentations, KPI metrics, systems, and action plans.
•    Key project lead for all future invoicing process development and implementation (including system developments and enhancement testing) 
•    Build models to target key areas of risk for invoicing (LEC log/extended hire database)
•    Weekly/monthly tracking reports 
•    Ad hoc reporting/analysis as required often on a time-sensitive basis.

Team Support:
•    Review the reconciliations completed by the analysts related to customer accounts.
•    Oversee workflow of all invoice processing including preparation of reports, charts, and other statistics to support and direct the sales department. 
•    Regularly review and update CRM to ensure customer information is accurate. 
•    Actively look for habitual offenders and assist the Customer Operation team on action plans to correct behavior
•    Other duties as assigned

QUALIFICATIONS & EXPERIENCE:
•    Bachelor’s degree preferred
•    Minimum 4 years of customer service or accounting experience is required.
•    Minimum 4 years’ experience in financial analysis preferred

SKILLS & KNOWLEDGE:
•    Excellent written and verbal communication skills
•    Proficiency in Microsoft Office Suite required 
•    SAP & Salesforce experience helpful. 
•    Ability to handle and resolve more complex customer requests or complaints.
•    Ability to work effectively in a team environment.
•    Ability to handle multiple priorities and constraints
•    Understanding of variable style pricing.
•    Willingness to support other team members in addition to normal responsibilities
•    Detail oriented and highly organized
•    Ideal candidate will possess excellent communication, flexibility, and resourcefulness

IFCO offers a competitive benefits package with new hire medical/dental/vision benefits starting on the 1st of the month after hire, 401 (k) match with immediate vesting, annual bonus potential, and merit increases, and a team environment with leadership growth opportunities.

At IFCO, we believe that a diverse, equitable, and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome applicants from all backgrounds, ethnicities, cultures, and experiences. IFCO is an equal-opportunity employer. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.
 

At IFCO, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome applicants from all backgrounds,